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Email Support Executive
2 months ago
**Job Purpose**:
Handling complaints and troubleshooting problems.
Answering within the stipulated timelines and within the stipulated quality parameters
Coordinating with other units to ensure quick resolution and intimating the same to customers accor
**Duties and Responsibilities**
**Main Job Tasks and Responsibilities**
- Ensure that the customer’s mail is read completely and all concerns are addressed
- Provide customers with correct and relevant product and service information.
- Ensure regular follow up is done and escalation matrix followed for speedy resolution
- Research the required information using available resources.
- Effectively communicate customer details to the resolution unit for timely resolution.
- Meet commitments towards customers and organization
- Display Time flexibility towards shifts as per work floor requirements.
- Be available for additional responsibilities as per business requirements.
**Compliance & Improvements**
- Drive process compliance and Process Improvement Initiatives - process improvement suggestions to be shared - 1 per month
- Recognize early warning signals that could result in delays and risks and take corrective actions including escalating to the right level
**Sales**:
- Make outbound calls on closures of requests and complaints. Products and offers to be pitched on the call post successful service call.
**Salary**: ₹350,000.00 - ₹400,000.00 per year
**Benefits**:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
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