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Email Support Executive

1 month ago

Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are Hiring**_

**Process**: Drafts king

**Experience**: 1.5 yrs in customer support voice or chat with proper documents

**Skills**: Excellent Communication skill in English

**Qualification**: Graduate

**Age limit** : 35

**Salary**: 25k TH & 29K CTC

**5 day's working & 24/7 shift**

**2 way cab will be provided**

**Location **:Chennai.

**Roles & Responsibilities**:

- Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
- Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
- Collaborate with internal stakeholders such as the product and payments team for faster resolutions.
- Identify and escalate customer requests to managers when there’s a complex issue.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91
7200585293