Customer Service Associate

2 weeks ago

Bengaluru Karnataka, India Renesas Electronics Full time

**Company Description**
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.

Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.
- Supporting in an administrative/reporting function providing information and support internally and externally.
- Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
- Supporting escalation coordination as first level point for customer escalation coordinating for both ROM and regional AA with the distributor. Communicates proactively internal escalation and short-term supply changes with the distributor. Coordinates the escalation as required with resolutions and logístical tracking with the central CSR team
- Understands changes in demand to support forecast / backlog alignment with CAM. Supports required backlog adjustments in alignment with Asset Management. Connects Quote and Registration details to backlog coverage.
- Sample Support - ordering, tracking and follow up
- Support on distribution related projects, demand/ supply transfer / stock rotations etc.
- Supports Distribution Asset Review Meetings and presentations, presenting regular data on supply / demand and process improvements.
- Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.

**Qualifications**
Degree in business, marketing, finance or similar field.
**Additional Information**
New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
- Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
- Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
- Strong analytic and quantitative skills, ability to determine trends and propose solutions.
- Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
- Must be able to work independently and with strong problem-solving skills.
- Strong MS Excel skills along with other MS Office products.
- Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

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