![Conneqt Business Solutions Limited](https://media.trabajo.org/img/noimg.jpg)
International Bpo Voice Process
3 weeks ago
Position: International BPO Voice Process - US Shift (6 months and above experience)*
*Responsibilities:*
1. *Customer Interaction:*
- Handle inbound and outbound calls to provide exceptional customer service.
- Address inquiries, resolve issues, and ensure customer satisfaction.
2. *Sales and Upselling:*
- Implement effective sales techniques to meet or exceed sales targets.
- Identify upselling opportunities and promote additional services.
3. *Shift Adherence:*
- Work in accordance with US shift timings and schedules.
- Ensure punctuality and attendance compliance.
4. *Product Knowledge:*
- Develop a thorough understanding of the products or services offered.
- Stay updated on product features, pricing, and promotions.
5. *Quality Assurance:*
- Adhere to quality standards and compliance requirements.
- Participate in regular training sessions to maintain quality service.
6. *Documentation:*
- Maintain accurate and detailed records of customer interactions.
- Document customer feedback and issues for further analysis.
7. *Team Collaboration:*
- Collaborate with team members and cross-functional departments.
- Share insights and contribute to a positive team environment.
8. *Problem Resolution:*
- Effectively resolve customer issues, escalating when necessary.
- Provide solutions in a timely and efficient manner.
*Requirements:*
1. *Experience:*
- Minimum of 6 months of experience in an international BPO voice process, preferably in US shifts.
2. *Communication Skills:*
- Excellent verbal communication skills with a neutral or US-accented English.
- Ability to communicate clearly and effectively.
3. *Adaptability:*
- Ability to adapt to a dynamic and fast-paced work environment.
- Flexibility to work during US shift hours.
4. *Sales Aptitude:*
- Demonstrated sales or upselling skills.
- Comfortable meeting or exceeding sales targets.
5. *Customer-Centric Approach:*
- Strong customer service orientation.
- Empathy and patience in dealing with customer concerns.
6. *Education:*
12th / diploma or equivalent. Additional education in customer service or related fields is a plus.
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Monday to Friday
- Rotational shift
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9611509341
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