International voice process
7 days ago
Key Responsibilities :
- Provide exceptional customer service through effective communication and problem-solving skills.
- Manage inbound calls and queries related to products, services, and processes.
- Collaborate with cross-functional teams to resolve complex issues.
- Maintain high levels of productivity and adhere to quality standards.
- Contribute to process improvement initiatives by identifying areas for optimization.
Job Requirements :
- Strong customer support, BPO Voice, Outbound Calling, Customer Service, Customer Support.
- Familiarity with international voice processes and procedures.
- Ability to work in a fast-paced environment with tight deadlines.
- Excellent communication skills in English (written and verbal).
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