
Customer Care Executive for Voice Process-bpo
3 weeks ago
**Process : English & Hindi Voice (E-commerce)**
**Designation : Customer Support Voice - Domestic (Inbound/Outbound)**
**Minimum 1 year of on-paper BPO experience is mandatory.**
**Graduation is mandatory.**
**Requirements**:Any Graduate **with **minimum 1 year of BPO experience.**
Salary **:Upto 27K CTC (in-hand 23K)**
**Salary slabs**:
**1 year to 2 years : 24K or 25K CTC**
**2-3 years : 26K CTC**
**3-5 years : 27K CTC**
Shifts **:Any 9 hour day shift between 8AM to 8PM**
Working days **:6 days working**
Week-off : any 1 rotational week-off.
**Responsibilities**:
- Handling customers' inquiries and providing solutions through phone calls.
- Gathering customer information and explain service options and procedures.
- Identifying customer needs and recommend appropriate actions.
- Following up with customers to ensure issue resolution.
- Documenting customer interactions and provide feedback on customer satisfaction
**Requirements**:
- Excellent communication and customer service skills.
- Working knowledge of computer systems and software.
**Aadhaar number mandatory.**
**Salary**: ₹24,000.00 - ₹26,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Rotational shift
Application Question(s):
- Are you comfortable for 24/7 shift?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Total: 1 year (preferred)
- International voice process: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9599426384
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