Customer Service(North America Process)

5 months ago

Andheri Mumbai Maharashtra, India Aluco Glazing Full time

KEY RESPONSIBILITIES:
The responsibilities for this position include but are not limited to:

- Day to Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site

Repair, Walk-In Repair, Depot Repair
- Submission and monitoring of service requests within vendor and/or internal systems
- Handling customer service escalations/exceptions and working with repair vendors to resolve service issues.
- Assisting with, tracking, and managing service requests, device status
- Manage/resolve service delivery exceptions and service provider escalations
- Working with Service Vendors to introduce new products into the service process, or to introduce new service

capabilities.
- Monitoring department issues and client complaints to propose methods to lessen recurring issues.
- Work with operations technicians to support Device Triage and Diagnostics procedures including functional testing for

each customer program
- Monitor operation control points to ensure SLA performance compliance. Review SLA non compliant issues with

Service Management to establish corrective actions.
- Additional responsibilities to support planning or ongoing service operations may be defined as required.

Additional Skills & Qualifications:

- Bachelor's degree in supply chain management, operations, business administration, or a related field or

equivalent experience.
- 2+ years’ experience within Supply Chain/Operations or Repair/Service Operations
- Overall knowledge of supply chain and operational processes.
- A strong ability to effectively participate in cross functional teams.
- Must communicate and collaborate well across internal functions, vendors, and/or customers, and present to

senior management as needed.
- Independent, Passionate, Critical Thinker with strong analytical skills and aptitude to manipulate large data.
- Highly organized and disciplined in time/project management.

Pay: ₹20,000.00 - ₹32,000.00 per month

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- within Supply Chain/Operations or Repair/Service Operations: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**

+91 9315547753

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