Associate

1 month ago


Goa, India Delhivery Full time

Department- Client Experience- Job posted on- Jun 15, 2023- Employee Type- Permanent- Experience range (Years)- 1 year - 4 years**Job Description**:
Key Responsibilities:

- Providing assistance with shipment tracking and delivery inquiries
- Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
- Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
- Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements
- Analyze and support with insights to improve the process and internal operations and service levels
- Handling customer escalations-preparing RCA and providing the solution
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Designing SOP, mapping and freezing requirements and providing best solutions to the business

Required Skills and competencies
- Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely.
- Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment
- Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
- Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery.
- Familiarity with customer-relationship management (CRM) software programs
- Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.
- Flexible with the working schedule; may be expected to work weekends, holidays and events where there is increased service demand


  • Hospitality Staff

    4 hours ago


    Goa, India Kamalini Associate Full time

    3 Star Hotel Vaccancies Post : Customer Service Attendant Providing services to guest's & customer's Duty : 8-9 hours ( OT extra ) 3 time fooding + free accommodations Must be fluent in Hindi **Job Types**: Full-time, Fresher **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Flexible schedule - Food provided - Health insurance -...

  • Associate

    4 weeks ago


    Goa, India BDO India Full time

    **Associate-Assurance - AAA-GOA-2399**: 03 May 2023 Location: Goa Job title: Associate Reference: AAA-GOA-2399 Contact: Meenakshi Ganju **About Assurance** Our Assurance professionals understand the sector, business and specific requirements to provide tailored solutions to best-fit your immediate, short and long-term needs. Our processes are robust,...

  • Mep Associate

    1 month ago


    Goa, India 7 Apple Hotels Full time

    With the vision to add new faces with a fresh energy, innovative ideas, passion and perseverance to its team, 7 Apple Hotels franchise is the pool of talent. In case you would like to be associated with us, do write to us. **MEP Associate**: - Department - MEP Associate - Qualification - ITI Qualified - Location - Goa Apply


  • Goa, India Pulse HRM Full time

    **Description** Reports to: Accounting Manager We are seeking a highly motivated and detail-oriented Procurement Associate to join our team in Goa, India. As a successful procurement associate, your role will be to manage and oversee the purchasing activities of Frontline Managed Services. You will be tasked with developing procurement strategies,...

  • Reservation Associate

    2 weeks ago


    Goa, India De Mandarin Full time

    We are looking for reservations associate who have worked in hotel industry only. Those who are interested can contact on 6364756503. - Making reservations for customers based on their various requirements and budgetary allowances. - Processing payments and sending confirmation details to customers. - Sorting out any issues that may arise with bookings or...


  • Goa, India De Mandarin Full time

    We are looking for F & B Service Associate (GSA). Even fresher who is interested in growing in F & B Service department in hotel industry. You will be Reporting to F & B Manager. Those interested Kindly contact on below number 6364756503. Typically, a Food and Beverage Service Associate is responsible for providing excellent customer service in a...


  • Goa, India De Mandarin Full time

    We are looking for F & B Service Associate (GSA). Even fresher who is interested in growing in F & B Service department in hotel industry and have good communication skills You will be Reporting to F & B Manager. Those interested Kindly contact on below number 6364756503. Typically, a Food and Beverage Service Associate is responsible for providing...

  • Helpdesk Associate

    3 days ago


    Goa, India Adreso Full time

    The Helpdesk Associate is responsible for providing technical support and assistance to employees and clients regarding hardware, software, and network-related issues. This role requires strong problem-solving skills, excellent communication abilities, and a customer-focused approach to ensure high-quality support and service. Pay: ₹16,000.00 -...

  • Accounts Associate

    4 weeks ago


    Goa, India Pulse HRM Full time

    Position title- Accounts Associate- Responsibilities- Support duties related to payable and receivable functions - Bank Reconciliation - Assist with the preparation of financial and statistical statements and reports - Analyze financial information to identify discrepancies - Research and resolve discrepancies in a timely fashion - Maintain confidentiality...

  • Research Associate

    4 weeks ago


    Goa, India Marquis Beach Resort Full time

    Reservation Associates **handles requests from guests, companies and travel agents via phone or other platforms**. He/She makes sure booking information is input correctly into the system. He/She needs to maintain and update room vacancies on online booking platforms. He/She helps to meet monthly revenue targets. **Salary**: ₹15,000.00 - ₹20,000.00 per...

  • Operation Associate

    4 weeks ago


    Goa, India Million Minds Management Services Full time

    Department : others Location : Goa Salary : 14000 - 16000 Lpa Contact Person : vidisha singh (9667763669) **Job description**: Profile -Operation associate Job - Scanning the parcel in the hub. Time - 3 Shift available Morning -7 am to 3pm /3pm to 11 pm /11 pm to 7 am. **Key Skills**: - Scanning **Work Experience**: - Freshar also can apply. **Key...

  • Housekeeping Associate

    21 hours ago


    Goa, India 7 APPLE HOTEL Full time

    Urgent requirement for hk associate Amoravida by 7apple hotel goa **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Health insurance Schedule: - Rotational shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Goa, Goa: Reliably commute or planning to relocate...


  • Goa, India The Postcard Hotel Full time

    **Food & Beverage - Associate** Passionate about growing in food & beverage industry? As a food & beverage associate, you will assist your team to complete daily tasks with utmost sincerity and guest focused sight to create unforgettable food & beverage experiences for our guests. **What is in it for you**: - Opportunity to learn and grow in a fast paced...

  • Associate

    4 weeks ago


    Goa, India Delhivery Full time

    Department- Customer Service- Job posted on- Apr 04, 2024- Employee Type- Permanent- Experience range (Years)- 2 years - 5 years**Job Description - (Associate) Client Experience** - Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLA’s - Handling customer escalations-preparing RCA and providing the solution - Collaborate...


  • Goa, India Accelya Full time

    **Job purpose** As an Associate III - Business Processing, you will process all transactions (volume based) and ensure compliance to quality and timelines. Maintain effective relationships with clients both internal and external. **What will you do?** **What do you need to know?


  • Goa, India The Baywatch Resort, Goa Full time

    Job Title: Guest Relations Associate Department: Front Office Reports To: Guest Relations Manager Summary: The Guest Relations Associate is responsible for providing exceptional customer service to hotel guests, ensuring their satisfaction throughout their stay. They will be the primary point of contact for guests, handling inquiries, resolving issues,...


  • Goa, India Marriott International, Inc Full time

    **Job Number** 23202993 **Job Category** Reservations **Location** Goa Marriott Resort & Spa, Post Box No. 64 Miramar, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...


  • Goa, India Moustache Escapes Full time

    **Role: - Guest Services Associate** **location: - North goa** **Company: - Moustache Escapes** **Experience: - 1-3 year** **Overview**: As a Guest Service Associate / Steward, you will play a vital role in ensuring an exceptional experience for our guests. Your responsibilities will include maintaining cleanliness and organization in guest areas,...

  • Culinary Associate

    5 days ago


    Goa, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation JW Marriott Goa, Vagator Beach Road, Goa, India, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPrepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh,...


  • Goa, India 91HR Full time

    Position: Front Office Associate Location: Candolim Time: Rotational Salary : 20k -22k Requirement - Experience 3- 5 years in Front Office - Good Communication Skills are must. - Able to handle walk in customers, incoming calls - Preferred Female **Salary**: ₹20,086.00 - ₹22,335.21 per month **Benefits**: - Flexible schedule - Provident...