Associate

2 weeks ago


Goa, India Delhivery Full time

Department- Customer Service- Job posted on- Apr 04, 2024- Employee Type- Permanent- Experience range (Years)- 2 years - 5 years**Job Description - (Associate) Client Experience**
- Responsible for Handling Small/Medium client Tickets/queries and resolving with in SLA’s
- Handling customer escalations-preparing RCA and providing the solution
- Collaborate with internal stakeholders to maintain and increase performance of client accounts
- Delivering information about company’s offerings and assisting clients with product/service inquiries,

ensuring client satisfaction and positive service experience
- Interact with clients, understand their needs and requirements and deliver customized solutions
- Identify any process/product shortcomings in order to improvise the same and sharing inputs with

product team on development of tailored solutions that supports client requirements by proactively

asking client Feedbacks on our products & services
- Regular Client Engagement to review their a/c performance and driving key performance metrics i.e.

Delivery TAT, Pick up Performance

**Experience/Eligibility Criteria ;**
- Graduate with minimum 2-3 years of experience in client handling
- Good to have logistics background
- Data oriented and systematic approach

**Required skills**
- Excellent communication skills
- Strong Analytical Skills with proficiency in MS office
- Ability to create, establish and maintain strong relationships with clients
- Tenacity to work in a high-growth and fast paced environment
- Efficient in time management with multitasking skills
- Problem solving & Negotiation skills
- Empathy & Patience
- Fact based and responsive decision making


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