Client Servicing: Media

6 months ago

Nashik, India Paradigm Consultancies Full time

We are Hiring

Job Designation: Client Servicing: Media

Job Location: Nashik

**Salary**: 15000-30000

Education: A bachelor’s degree in business, marketing, communications, or a related field is often required.

Experience: 3-4 years of experience required in related field

Skillset:
Good Communication skills

Leadership qualities

Interpersonal Skills

**ONLY FEMALE APPLICANTS**

**PROFICIENT IN ENGLISH**

**RESPONSIBILITIES**:

- **Understanding Client Needs**: Understanding the client's requirements and expectations regarding the products or services offered by the company.

**2. Relationship Management**:

- **Client Relationship**: Building and maintaining strong relationships with clients to ensure customer satisfaction.
- **Client Retention**: Developing strategies to retain clients and minimize churn.

**3. Account Management**:

- **Account Handling**: Managing client accounts, including processing orders, resolving issues, and ensuring timely delivery of services or products.
- **Client Onboarding**: Assisting clients during the onboarding process and guiding them through the company's products or services.

**4. Problem Solving**:

- **Issue Resolution**: Addressing client concerns and resolving problems to maintain a positive client experience.
- **Conflict Resolution**: Mediating between clients and the company to resolve conflicts and disputes.

**5. Product Knowledge**:

- **Understanding Products/Services**: Having in-depth knowledge about the company's products or services to effectively communicate their benefits to clients.
- **Market Research**: Staying updated with industry trends and competitors' offerings to provide clients with relevant information.

**6. Team Collaboration**:

- **Collaboration**: Working closely with internal teams such as sales, marketing, and product development to meet client needs.
- **Feedback**: Providing feedback from clients to internal teams for product/service improvements.

**7. Reporting**:

- **Data Analysis**: Analyzing client data and feedback to identify patterns and trends that can improve client service.
- **Reporting**: Preparing reports on client interactions, sales activities, and client feedback for management review.

**8. Upselling and Cross-selling**:

- **Identifying Opportunities**: Identifying opportunities for upselling or cross-selling additional products or services to existing clients.

**9. Customer Education**:

- **Training**: Providing training and guidance to clients on how to effectively use the company's products or services.

**10. Compliance and Documentation**:

- **Documentation**: Maintaining accurate records of client interactions, transactions, and communications.
- **Compliance**: Ensuring that client interactions and transactions comply with company policies and industry regulations.

**11. Customer Feedback**:

- **Gathering Feedback**: Actively seeking feedback from clients to gauge their satisfaction levels and areas for improvement.

**12. Adaptability**:

- **Adaptation**: Adapting to new technologies, products, or services offered by the company and effectively conveying these changes to clients.

**13. Sales Support**:

- **Sales Assistance**: Supporting the sales team by providing information needed for pitches and presentations to potential clients.

**REQUIREMENTS**:
**Communication Skills**:

- Excellent verbal and written communication skills are essential. Client servicing professionals need to effectively communicate with clients, team members, and other stakeholders.

**4. Interpersonal Skills**:

- Strong interpersonal skills are crucial for building and maintaining relationships with clients. Being able to empathize, listen actively, and resolve conflicts diplomatically is important.

**5. Problem-Solving Skills**:
**6. Product/Service Knowledge**:

- A deep understanding of the company's products or services is necessary to effectively assist clients and address their inquiries. Continuous learning about new products or services is also important.

**7. Industry Knowledge**:

- Familiarity with the industry in which the company operates is valuable. Understanding industry trends, competitors, and market dynamics can enhance the client servicing professional’s effectiveness.

**8. Computer Skills**:

- Proficiency in using various software programs, CRM systems, and communication tools is often required. Knowledge of data analysis tools can be an asset for roles that involve analyzing client data.

**9. Sales Skills (for certain positions)**:

- For client servicing roles that involve upselling or cross-selling products or services, a background in sales or a good understanding of sales techniques can be beneficial.

**10. Time Management**:

- Client servicing professionals often handle multiple clients and tasks simultaneously. Effective time management and organizational skills are essential to prioritize tasks and meet deadlines.

**11. Teamwork**:

- Ability to work collaboratively with int

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