Current jobs related to Concierge, Customer Success - Bengaluru Karnataka - HighLevel Inc.

  • Chief Concierge

    1 month ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24149295 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all aspects of...

  • Chief Concierge

    3 months ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24025224 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bangalore, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...

  • Chief Concierge

    4 months ago

    Bengaluru, Karnataka, India Marriott International, Inc Full time

    **Job Number** 24082288 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for supporting all...

  • Guest Service Attendant

    4 months ago

    Bengaluru, Karnataka, India Hilton Full time

    Guest Service Attendant - Concierge With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Chief Concierge-conrad Bengaluru

    3 months ago

    Bengaluru, Karnataka, India Hilton Full time

    Chief Concierge-Conrad Bengaluru With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Chief Concierge-conrad Bengaluru

    3 months ago

    Bengaluru, Karnataka, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Concierge Associate

    5 months ago

    Bengaluru, India Hilton Full time

    Concierge Associate A Concierge Associate serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge Associate, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,...

  • Chief Concierge

    1 month ago

    Bengaluru, India Marriott International Full time

    Job Number 24149295Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for supporting all aspects of Concierge functions in accordance with...

  • Concierge(Male Only)

    3 months ago

    Bengaluru, Karnataka, India Srishti Software Full time

    Welcome customers upon entrance and confirm reservations - Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel - Acquire extensive knowledge of the...

  • Concierge Executive-conrad Bengaluru

    3 months ago

    Bengaluru, India Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Lifestyle Concierge

    4 weeks ago

    Bengaluru, India Ten Lifestyle Group Full time

    To complement our APAC team in India, we are looking for a Virtual Concierge in the area of Luxury Lifestyle Management.If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service...

  • Concierge / Revenue Executive - Female Only

    4 months ago

    Bengaluru, India Niraamaya Wellness Retreats Pvt Ltd - Corporate office, MG Road, Bengaluru Full time

    Job Description: The Revenue/ Concierge Executive's primary responsibilities: **1. Complete Takeover of OTA Bookings and Payment Procedures**: This role will involve assuming full control over Online Travel Agency (OTA) bookings and payment procedures from the Central Reservation team. This transition will streamline the process, ensuring accuracy and...

  • Senior Concierge Executive for a premier customer engagement platform

    3 weeks ago

    Bengaluru, India NetSysCon Consulting Full time

    We are looking for a Sr Concierge Executive for a India's premier customer engagement platform.Job Profile:Assist customers with their travel inquiries and provide personalized recommendations.Handle booking and reservation requests for flights, hotels, and other travel-related services.Ensure high customer satisfaction by resolving any issues or complaints...

  • Senior Concierge Executive for a premier customer engagement platform

    3 weeks ago

    Bengaluru, India NetSysCon Consulting Full time

    We are looking for a Sr Concierge Executive for a India's premier customer engagement platform.Job Profile:Assist customers with their travel inquiries and provide personalized recommendations.Handle booking and reservation requests for flights, hotels, and other travel-related services.Ensure high customer satisfaction by resolving any issues or complaints...

  • Senior Concierge Executive for a premier customer engagement platform

    2 weeks ago

    Bengaluru, India NetSysCon Consulting Full time

    We are looking for a Sr Concierge Executive for a India's premier customer engagement platform. Job Profile: Assist customers with their travel inquiries and provide personalized recommendations. Handle booking and reservation requests for flights, hotels, and other travel-related services. Ensure high customer satisfaction by resolving any issues or...

  • Concierge Assistant

    3 months ago

    Whitefield, Bengaluru, Karnataka, India The Den Bengaluru (A unit of Dan Hotels, Israel) Full time

    **Job Summary/Purpose**: Under the direct supervision of the Duty Manager, Bell Boy is responsible for guest luggage handling and other errands. - Greets all incoming/outgoing guests. - Uses proper greetings at all times. - Be well verse with the daily arrival and the type of guests arriving. - Takes ownership in solving guest problem and concern - Always...

  • Customer Success

    4 months ago

    Bengaluru, Karnataka, India RamSoft Full time

    **What will you do?** - Develop and maintain strong relationships with key customers - Drive existing customers to migrate to the upgraded versions of the software with latest technologies and architectures available - Manage customer renewals and upsell opportunities - Use Salesforce to monitor, document and report on customer usage and satisfaction - Act...

  • Customer Success

    3 months ago

    Bengaluru, Karnataka, India Procuzy Full time

    **Onboarding and execution of Client**: Responsible for the fast and quality execution of the client on the platform. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of execution. - Provide **on-the-job training** or **mentoring** to clients stakeholders. Additionally, take...

  • Customer Success

    5 months ago

    Bengaluru, Karnataka, India SpurTree Technologies Full time

    actionable insights and use cases to improve digital adoption. - Should have knowledge or hands on experience working on HTML,CSS. - Manage numerous projects, initiatives, and engagements concurrently. - Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout. - Collaborate with cross-functional...

  • Customer Success Executive

    4 months ago

    Bengaluru, Karnataka, India Leadrat Full time

    **CUSTOMER SUCCESS EXECUTIVE (B2B SaaS)** **The role** The Customer Success team works closely with customers to understand their business objectives and coordinate with internal departments (Sales, Product, Marketing, and Development) to ensure that we provide an amazing service experience and a great product for our customers. As a Customer Success...

Concierge, Customer Success

4 months ago

Bengaluru Karnataka, India HighLevel Inc. Full time

**This role is 100% remote for residents of the India.**

**Who We Are**:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 800+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

**Who You Are**:
You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions.

**What You’ll Be Doing**:

- Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
- Create best practices on waiting room etiquette and maintaining a great zoom room environment
- Enter data into spreadsheets or update office calendars
- Answer and route customer phone calls and oversee transfers
- Assist and send reviews for customers to complete and score/rate their customer experience
- Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
- Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
- Responsible for pipeline organizing and creating task reminders for the team
- Increase your product knowledge and skills by participating in department meetings and trainings
- Other duties may be assigned and/or modified as business needs change

**What You’ll Bring**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Experience/Education/Certifications Required**:

- High school diploma or Graduation is required
- Prior experience as a Concierge, receptionist, scheduler, administrative/clerical assistant or relevant role preferred
- Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
- Experience answering high call volume calls and solving customer’s needs preferred
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
- Patience and listening skills to respond appropriate and interact positively with customers
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
- Emotional intelligence with the ability to adjust your communication style based on the nature of the call
- The ability to build lasting first impressions and relationships with customers
- Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
- Reliable high speed internet/wifi connection at home with little to no interruptions
- Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
- Knowledge of HighLevel products and services preferred

**EEO Statement**:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way