Customer Success Executive

2 weeks ago

Bengaluru, India Peachy Technologies Private Limited Full time

**Taqtics** is a user-friendly and economical no-code SaaS platform that makes the benefits of digital transformation accessible to all. We help Retail and Hospitality brands streamline information-sharing across (remote) teams, digitize daily tasks & processes, automate workflows, and generate insightful dashboards & comprehensive reports. Taqtics is used by 30+ brands across 10+ countries globally.

We are projecting unprecedented growth this year, and actively looking for self-motivated individuals to join our quest. For the next year we are looking to keep agile and work remotely, after which our base will be Bangalore.

**Purpose of The Role**:The core purpose of the Customer Success Executive is to build client loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.

**Requirements**:

- Passion for B2B Relationship Management is a MUST
- Previous Customer Success or Client-facing experience.
- Fluency in verbal and written Business English communication skills is a must.
- Must have Laptop + Good Internet Connection.
- Should be familiar with the usage of MS Office for Word, Excel, and PowerPoint.
- Exposure to using a CRM tool will be an added advantage
- Should have an understanding of LinkedIn as a platform.

**Qualifications**: Graduation in any stream is fine.

**Other Requirements**:

- Should not hesitate to connect and reach out to people whom you have never met before.
- Must have great follow-up skills.
- Should be comfortable connecting with C-level executives on the phone, understanding business requirement, and training users on platform usage.
- An assertive and go-getter attitude is essential
- Should be open to debates, and brainstorming and be able to bring new ideas to the table.

**Job Brief**: As a Customer Success Executive, your role will include
- 1) Client Support: (You will receive in-house training on this)
- You will be the Single Point of Contact between the customer and Taqtics.
- You will be trained on Taqtics' platform usage and will be responsible for digitising client requirements.
- You will conduct Training Workshops with client's stakeholders and ensure they leverage the full benefits of the platform.
- You will work closely with clients to understand key challenges customer may have and work towards timely resolution and satisfaction.

2) Client Retention: (You will receive in-house training on this)
- Take ownership and accountability for retaining the portfolio of accounts.
- You will do what it takes to ensure >90% user adoption rate across accounts.
- You will create and send weekly and/or monthly Excel reports to clients, detailing platform usage and insights.

3) Product Development:

- Aid with the development and improvement of the platform by gathering client feedback, identifying recurring issues, and addressing these with the product manager.

**Key Performance Indicator**: The Client Retention, Account Churn and User Adoption % will be measured as part of your KPI.

**Location of the Job**:

- Please note that this is a FULL-Time position with the option to Work From Home.
- Our office is located in Bangalore, India.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (preferred)
- B2B sales: 1 year (preferred)
- Microsoft Excel: 1 year (preferred)

**Language**:

- English (required)

Expected Start Date: 02/01/2023

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