Operations Executive
1 week ago
As an Operations Associate you will be responsible for ensuring consistency across all Parts Avatar operational activities. This includes day-to-day maintenance of processes, regular business related updates, communication to suppliers/inter-departmental groups and support to the technical support operations department. He /She must be an effective communicator and have strong ownership values.
**Job Title**: Associate - Operations
**Job Type**: Full - Time
**Job Location**: Sector-44, Gurugram, Haryana-122003
**Work Timings**: Canada Shift Timings (18:30 hrs - 3:30 hrs)
**Working Days**: 6
**Qualifications**:
- 0-1+ years of experience working in a business-to-customer shipping or ecommerce operations role (preferred)
- Graduate (any)
- Knowledge of Microsoft office suite
- Strong communication skills
- Proficient written and oral English
- Strong attention to detail and multi-tasking skills
- Ability to work in a fast-paced and ever-changing environment
- Must be comfortable working in cross-functional teams
**Responsibilities**:
- Maintain a positive final mile delivery experience for our online sales including order review, cancellation, backorder and response through online portal and direct contact with suppliers
- Cross-functional Communication and Collaboration
- Responsible for handling day to day business operations with external and internal team members
- Work cooperatively with warehouse teams to coordinate all logístical aspects
- Operations-related customer experience
- Assist with customer support operations department
- Provide required inputs to suppliers to manage customer feedbacks
- Develop and maintain standard operating procedure (SOP) for ecommerce operations
- Experience in identifying and implementing process improvements
- Should be able to dive deep and identify the root cause of the issues and get them fixed by coordinating with different teams
- Routing tickets to the right queue.
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹22,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you currently in Gurgaon, Haryana for this job? If not, can you relocate?
- Will you be comfortable working in Canada Shift (6:30 pm IST - 3:30 pm IST) timings? (1 side cab facility provided within Gurgaon)
- Will you be comfortable working 6 days/week? (Mon to Fri - Work from Office & Sat Work from home)
- Do you have a personal laptop?
**Language**:
- English (preferred)
Expected Start Date: 03/04/2023
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