Operation Client Support

2 weeks ago


Gurgaon, India EDGE Executive Search Full time

» Others » Operation Client Support

2Yrs -9 Yrs Gurgaon Openings: Multiple

**The Company**

Our client is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group’s optimization businesses -Traiana, TriOptima, and Reset - and IHS Markit’s MarkitSERV, headquartered in London.

**The Job**

**Duties**:

- As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
- Work closely with internal teams for system enhancements.
- Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s.
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.
- Process reports (user list / Trade) as requested by clients.
- Participate in internal / external training needs. Educate clients on upcoming changes.
- Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
- Liaise with participants for rolling out MarkitSERV product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
- Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
- Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

**Your Profile**

**Education and experience**
- University graduate preferred
- 2+ years of experience required
- Knowledge of OTC derivative products / trade lifecycle,Trade confirmations, Regulatory Reporting, and financial markets is a major plus
- Previous experience working with external clients directly is preferable
- Previous experience working with software systems and technology is preferable



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