Field Service Order Handler

2 weeks ago

Pune, India Alfa Laval Full time

Join Alfa Laval Team as Field Service Order Handler

Join us as our Field Service Order Handler - Pune for providing direct support to customers in project or complex sales, and has responsibilities including logistics, invoicing and/or order fulfilment. In constant contact with Alfa Laval factories.

About the Company:
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.

Please feel free to peruse our website


The position / About the job:
Key Responsibilities in this role:

- Register orders and monitor order settlement process (delay, move forward, orders on hold, TBA).
- Ensure that orders are maintained and updated. Handle returns, commission, credit/debit. Coordinate and follow up on claims from customers.
- Prepare quotes including parts detective (prices, delivery time and minor technical selection).
- Communicate with customers and act as customers representative internal. Drive/contribute to continuous improvement.

Who you are?

Order Handler - Pune would work towards the Customer Order management from the point of view of ensuring the compliance to the Alfa Laval Policies & SOP during Order Execution process, effectively reviewing the order recorded in ERP systems and approving it for further manufacturing/ procurement actions to initiate. Similarly, before invoicing and dispatching of the goods from Alfa Laval facilities to the customer, reviewing and ensuring the compliance with respect to the completeness of the scope of supply, delivery address as per the purchase order / Contract and payment realization as per the agreed payment terms and related hold points to comply 100% with the related policies.

This Role Acts as an Important Check Gate for realization of Order Booking in the system and Invoicing of material to the external customer.

What you can be?
- Min. qualification would be a diploma/ graduate [Engineering] with exemplary track record.
- Satisfactory knowledge of Order Management - with clarity of manufacturing and commercial processes.
- 3-5 years of experience of working in manufacturing / EPC / Engineering sector

Why should you apply?
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
- In this role you will be reporting to Service Operations Manager.

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