Service Agreement Coordinator

2 weeks ago

Pune, India Alfa Laval Full time

Service Operations of Alfa Laval MEA is looking for a Service Coordinator experienced handling Contracts / Service / Performance agreements, to be located in Pune, India. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

Key Responsibilities
- Manage and coordinate Service agreement contracts for Middle East and South & East Africa.
- Liaise with customers in order to plan and coordinate the service jobs in accordance with their requirements
- Planning and daily management of service engineers work schedules.
- Manage engineers' further actions/leads from service reports.
- Ensure that jobs are executed according to importance in close cooperation with Team Managers
- Ensure timely control of order backlog and credit queries and booking the service hours in the relevant ERP systems.
- Monitoring of special tools, certifications and vaccinations etc.
- Monitor and effectively utilize FSE''s on Service agreement jobs.
- Act as a mentor for FSE in competence development programs.
- Full ownership on effective management of Service agreements across the region and achieving forecasted hours to actual utilized hours.
- Inventory management on spares associated with Service agreement orders.
- Talking partner with FSE coordinator, Sales, Order handler, FSE and customer in Service agreement job execution.
- Perform as Field Service Coordinator role for Middle East and Africa on ADHOC projects and vacation cover of respective coordinators
- Support service operations in adhoc initiatives and field service transformational initiatives.
- Participate in training programs, conferences, meetings etc.
- Schedule meeting with Sales / BU Managers and discuss on the progress / delays on Service agreement execution and take appropriate actions.
- Reporting / analysis of service agreement data and present to management when required.

Further, good communication skills in English, spoken and written are essential along expertise in Microsoft Office products.

Workplace & Hierarchy

The position is located in Alfa Laval India Pvt LTD, Reporting to Regional Field Service Manager located in Dubai.
- Experience in Project management / coordination handling a team of technical staffs.
- Fluent in English - verbal and written.
- Experience in leading technical teams in a remote environment.
- Good cross-cultural communication skills.
- Experience from working in an international context and across borders with colleagues and customers from other cultures.
- Good reporting skills.
- Experience of working in CRM systems and planning tools.
- Data analytical skills, advanced Excel and Power BI will be an added advantage

Background
- A Graduate in Engineering / Business or any equivalent discipline.
- Minimum 4-5 years in relevant field
- High business analytical and presentation skills
- Strong communication and interpersonal skills.

  • Service Coordinator

    1 month ago

    Pune, India Prasa Infocom & Power Solutions Pvt Ltd Full time

    **Position - Service Coordinator (UPS Division)** **Job description** Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers. Prasa has...

  • Service Coordinator

    4 weeks ago

    Pune, India Shikshakji Full time

    Position : ServiceCoordinatorCompany:MaxAirconLocation:Pune IndiaAboutCompany :MaxAircon is seeking a motivatedand dynamic individual to join our team as a Service Coordinator.As a Service Coordinator you will play a crucial role incoordinating and managing service requests scheduling appointmentsand ensuring customer satisfaction. This position is ideal for...

  • Service Coordinator

    4 weeks ago

    Kharadi, Pune, Maharashtra, India Shikshakji Full time

    **JOB Description** **Position : Service Coordinator** **Company: Max Aircon** **Location: Pune, India** **Max Aircon** is seeking a motivated and dynamic individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in coordinating and managing service requests, scheduling appointments, and ensuring...

  • Service Coordinator

    4 weeks ago

    Pune, Maharashtra, India Future Mining Tools Pvt Ltd. Full time

    Service Coordinator Job Description: - Preparation of Quotations for Spares Parts - Preparation of Performa Invoice & Tax Invoice for spares. - Service order handling/processing. Provide technical support to customer. - Issuing of Purchase orders on local and overseas suppliers. - Coordinating with suppliers and shipping agent for shipment documentation and...

  • Service Coordinator

    1 month ago

    Kharadi, Pune, Maharashtra, India Shikshakji Full time

    **JOB Description** **Position : Service Coordinator** **Company: Max Aircon** **Location: Pune, India** **Max Aircon** is seeking a motivated and dynamic individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in coordinating and managing service requests, scheduling appointments, and ensuring...

  • Service Coordinator

    4 weeks ago

    Kharadi, Pune, Maharashtra, India Shikshakji Full time

    **JOB Description** **Position : Service Coordinator** **Company: Max Aircon** **Location: Pune, India** **Max Aircon** is seeking a motivated and dynamic individual to join our team as a Service Coordinator. As a Service Coordinator, you will play a crucial role in coordinating and managing service requests, scheduling appointments, and ensuring...

  • Derivative Onboarding Coordinator

    1 week ago

    pune, India AllianceBernstein Full time

    Company Description: As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals and private wealth clients in major markets worldwide. Our ambition...

  • Derivative Onboarding Coordinator

    1 week ago

    Pune, India AllianceBernstein Full time

    Company Description:As a leading global investment management firm, AB fosters diverse perspectives and embraces innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals and private wealth clients in major markets worldwide. Our ambition...

  • Training Coordinator

    4 weeks ago

    pune, India Vyom Labs Pvt Ltd Full time

    Responsibilities : Evaluate employee performance and gauge where skills need improvement. Create training programs and prepare any learning materials needed. Conduct surveys to judge how programs are received and if changes are needed. Prepare onboarding training for new employees. Attend conferences relating to education and training. ...

  • Training Coordinator

    1 month ago

    Pune, India Vyom Labs Pvt Ltd Full time

    Responsibilities : Evaluate employee performance and gauge where skills need improvement. Create training programs and prepare any learning materials needed. Conduct surveys to judge how programs are received and if changes are needed. Prepare onboarding training for new employees. Attend conferences relating to education and training. ...

  • Service Delivery Coordinator

    1 month ago

    Pune, India GTT Communications Full time

    Service Delivery Coordinator_ Role Summary: The Service Delivery team is composed of skilled individuals responsible for a range of disciplines. These include Customer/Vendor Communication, coordination of work activities, service delivery and follow-up of delivery progress. Customer/vendor Communication with efficient and timely coordination of activities...

  • Sourcing Coordinator

    6 days ago

    Pune, India Mavenir Full time

    Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+...

  • Marketing Coordinator

    4 weeks ago

    Pune, India Crossword Bookstores Pvt Ltd Full time

    Develop communication roadmaps with clear milestones and deliverables and plan unified communication strategies through all mediums of communication to a target audience. - Coordinate, review and plan Event Management, Space on Hire (SOH) activities and engagement, Promotional, Visual Merchandising (VM) activities. - Responsible to handle the Payments,...

  • Service Delivery Coordinator

    2 weeks ago

    Pune, India PRACYVA Full time

    Duties and Responsibilities:Responsible for all deliveries assigned to him/her.• Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being...

  • Service Delivery Coordinator

    2 weeks ago

    Pune, India PRACYVA Full time

    Duties and Responsibilities:Responsible for all deliveries assigned to him/her.• Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements.• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being...

  • Service Delivery Coordinator

    2 weeks ago

    pune, India PRACYVA Full time

    Duties and Responsibilities: Responsible for all deliveries assigned to him/her. • Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements. • Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being...

  • Project Coordinator

    1 month ago

    Pune, India Bee Logical Software Solutions Full time

    Greetings from Bee Logical Software Solutions! We are hiring for Project Coordinator for Pune location **Responsibilities**: - Coordinate project management activities, resources, equipment and information - Break projects into doable actions and set timeframes - Liaise with clients to identify and define requirements, scope and objectives - Assign tasks...

  • Institutional Client Service Coordinator

    1 month ago

    Pune, Maharashtra, India AllianceBernstein Full time

    Company Description AB is a leading global investment management firm that offers high-quality research and diversified investment services to institutional clients, individuals and private clients in major markets around the world. AB employs more than 500 investment professionals with expertise in growth equities, value equities, fixed income securities,...

  • Project Coordinator

    4 weeks ago

    Pune, India Platinum Logistics Full time

    Coordinate project management activities, resources, equipment and information - Break projects into doable actions and set timeframes - Liaise with clients to identify and define requirements, scope and objectives - Assign tasks to internal teams and assist with schedule management - Make sure that clients’ needs are met as projects evolve - Help prepare...

  • Project Coordinator

    2 days ago

    Pune, Maharashtra, India HARSHAL BUILDCON LLP Full time

    Coordinate project management activities, resources, equipment and information - Break projects into doable actions and set timeframes - Liaise with clients to identify and define requirements, scope and objectives - Assign tasks to internal teams and assist with schedule management - Make sure that clients’ needs are met as projects evolve - Help prepare...