E2e Service Expert Ran

7 days ago

Noida Uttar Pradesh, India Ericsson Full time

**Join our Team**:
**About this opportunity**:
This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based. As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements

**What you will do**:

- Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers
- Through a direct connection with all the PDUs will participate in the new features tests,
- Propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations.
- Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities concerning new or enhanced service and resource deployment according to the detailed design project produced by the Planning and Engineering taking in consideration the specific requirements of Ericsson Customer when specific product or service knowledge is required.
- Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools.
- Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation
- Actively involved in pre sales, interfacing with new and existing customers.
- This Service Function is composed by a number of Services Elements and Activities that define the scope of work according to the Ericsson’s Managed Services offer.

**The skills you bring**:

- Delivering Results & Meeting Customer Expectations
- Creating & Innovating
- Analyzing
- Deciding & Initiating Action
- Presenting & Communicating Information

**Academics and Experience**
- Qualifications: B-Tech/ B.E.
- Years of experience: 4 to 10 Years

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

**Primary country and city**: India (IN) || Noida

**Req ID**: 754059

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