Domain Support L1 Ran

6 months ago

Noida, India Ericsson Full time

**Our Exciting Opportunity**:
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- We believe in **trust** - we trust each other to do the right things
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity - trying new things and **learning from our mistakes**.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in **happiness**, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.

**You will**:

- Expertise in RAN and good knowledge of other NW nodes like GSM/UMTS/LTE/VO-LTE/5G-NR specific RAN Nodes.
- Knowledge of RAN Nodes -, KPI, BSC, RNC, LTE, 5G, ENodeB, GNodeb
- Experienced in using basic RF tools, Google Earth Pro, MAPINFO Professional, QGIS.
- Responsible for solution implementations follow-up and for suggesting improvements that can lead to end-customer service improvement.
- Responsible for coordinating problem resolution involving internal support groups, customers
- Providing key insights related to defined use cases for different partners
- Collate requirement from customer and connect with GSC SOC team.
- Interact with Customer Business/Marketing team W.r.t insights derived from SOC platform
- Participate in weekly/Monthly SOC governance
- Defining thresholds for various SKPI’s.

**To be successful in the role you must have**:

- Solid understanding of Telecom network and domains
- Solid understanding of Interfaces and CP/UP concept, Error codes,
- Good knowledge of Technologies (2G,3G,4G) and IP
- Knowledge of Call flows, Signaling and protocols
- Solid understanding of SQL, PL/SQL
- Working level understanding on Tableau.

**What´s in it for you?**:
Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where compassion and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to define an impact is endless.

**What happens once you apply?**:
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Uttar Pradesh : Noida
Job details: Domain Support Specialist

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