Current jobs related to Consultant –Application Support L1 - Noida - Genpact

  • Consultant], - L1 Support

    2 months ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • L1 / L2 Application Support

    3 days ago

    Noida, Uttar Pradesh, India Proeffico Solutions Full time

    **L1 / L2 Application Support**: **technical support**: Able to understand the solution provide quick resolutions to the problems. What qualifications are needed for a career in a software company? A degree in computer science or related field is typical, along with programming skills and problem-solving abilities. What roles are available in a software...

  • Senior Associate – L1 Support

    1 month ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • L1 Resource for Application Support

    4 months ago

    Noida, India Aditi Consulting - India Staffing Full time

    **Responsibilities**: - Help resolve software and technical questions for the customer efficiently and effectively - Gather the required information necessary in order to best handle customer query and technical inquiries - Manage customer expectations regarding estimated response times for issue resolution - Meet SLAs like response and resolution times by...

  • Trading Application Support Analyst

    2 weeks ago

    Noida, India Jobility Talent Solutions Full time

    The Application Support Engineer will operate in this space with technical expertise, hands-on supporting eTrading/Algo/Market Making/Position & Risk Management experience, fixed-income product knowledge, and excellent communication and problem-solving skills. Key Responsibilities: Provide L1 support for in-house built Font Office Pricing/Risk/Algo...

  • Trading Application Support Analyst

    4 weeks ago

    Noida, India Jobility Talent Solutions Full time

    The Application Support Engineer will operate in this space with technical expertise, hands-on supporting eTrading/Algo/Market Making/Position & Risk Management experience, fixed-income product knowledge, and excellent communication and problem-solving skills.Key Responsibilities:Provide L1 support for in-house built Font Office Pricing/Risk/Algo compute...

  • Trading Application Support Analyst

    2 weeks ago

    Noida, India Jobility Talent Solutions Full time

    The Application Support Engineer will operate in this space with technical expertise, hands-on supporting eTrading/Algo/Market Making/Position & Risk Management experience, fixed-income product knowledge, and excellent communication and problem-solving skills. Key Responsibilities: Provide L1 support for in-house built Font Office Pricing/Risk/Algo compute...

  • Trading Application Support Analyst

    1 day ago

    noida, India Jobility Talent Solutions Full time

    The Application Support Engineer will operate in this space with technical expertise, hands-on supporting eTrading/Algo/Market Making/Position & Risk Management experience, fixed-income product knowledge, and excellent communication and problem-solving skills.Key Responsibilities:Provide L1 support for in-house built Font Office Pricing/Risk/Algo compute...

  • L1 Helpdesk Support

    3 months ago

    Noida, India WePlus Consultancy Pvt. Ltd. Full time

    L1 Helpdesk Support Specialist (Japanese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Japanese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional...

  • L1 Operations and Support

    3 months ago

    Noida, India Thales Full time

    Location: Noida Berger Tower, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter...

  • Technical Associate

    4 months ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    3 weeks ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Technical Associate

    1 week ago

    noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • L1 Helpdesk Support

    4 months ago

    Noida, India WePlus Consultancy Pvt. Ltd. Full time

    L1 Helpdesk Support (Chinese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Chinese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional teams and...

  • Lead Consultant

    1 month ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Network L1

    3 months ago

    Noida, Uttar Pradesh, India Acute Informatics Pvt. Ltd Full time

    Network L1 Role and its responsibilities: - Good knowledge of Network minimum CCNA certified. - Installing, configuring and supporting network equipment including F5 Load balancer, routers, Nexus Switches and ASA firewall. - Procuring network equipment and managing inventory. - Maintaining Inventory of network device and IP. - Providing the console access...

  • Asset Engineer-l1

    4 months ago

    Noida, India Futuresoft Solutions Pvt Limited Full time

    **Title**: Desktop Support **Level**: L1 **Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined. **Job tasks & responsibilities**: Installation, maintaining and attending day-to-day user's problem calls Installation and updating of Desktop operating system and other software Troubleshooting of operating...

  • Infrastructure Support Engineer

    2 months ago

    Noida, India Infogain Full time

    Infrastructure Support Engineer (Senior) with skills Infrastructure Support, VMWare, Infrastructure Support, System Administrator, AD DC DHCP DNS, Infrastructure Support L1, Managed Services-Databases, Managed Services-L1 Support, Managed Services-Linux, Managed Services-Network for location Noida, India Posted on: July 30, Share on Linkedin Share on...

  • Senior Associate

    7 days ago

    Noida, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • L1 Support

    3 months ago

    Noida, India SourceFuse Technologies Full time

    **Job Information**: Work Experience 3-5 years Industry IT Services City Noida State/Province Uttar Pradesh Zip/Postal Code 201301 - Job Discription: - The role will involve providing Service desk for the A2P SMS platform, both in response to client support issues that have- - As a Service desk agent, you will be required to perform basic...

Consultant –Application Support L1

4 months ago

Noida, India Genpact Full time

pWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.

Inviting applications for the role of Consultant –Application Support L1

In this role, you will be a part of the Cora support team who will take ownership of customer issues reported and see problems through to resolution
Responsibilities
• Take ownership of customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Post patching issue, this gets more people to apply for job role resolution. Provide and document RCA & corrective actions on repetitive issues for a permanent fix, Provide Guidance and Support to other IT Team Knowledge Management processes; Provide resolution notes for new issues or work-around; keep team members and team lead aware of changes. Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions about the application.
• Enable the users to handle activities on their own. 

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor's/Graduation/Equivalent Preferred qualifications 

Preferred Qualifications/ Skills
• Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
• Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
• Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status
• Ability to drive compliance & process adherence