E2e Service Expert
7 months ago
**Join our Team**:
**About this opportunity**:
**What you will do**:
- Create a pool of service level experts, helping shift business focus from maintaining domain KPIs to improving end-to-end service KPIs.
- Cooperate with CUs, partaking in new feature tests, offering improvements request, and suggesting new ones.
- Execute local Strategy Infrastructure Product (SIP) Life Cycle Management (LCM) activities regarding new or enhanced service and resource deployment.
- Take on a driving role in the comprehensive automation in customers' networks, utilizing cross-domain and end-to-end competencies.
- Lead investigations during multidomain troubleshooting and ensure consistent analysis across all areas.
- Participate in presales, building relations with new and potential customers, performing thorough E2E solution and impact analyses.
- Propose enhancements to the E2E solution, aiming to boost service quality or network maintenance efficiency.
**The skills you bring**:
- Ericsson Operations Engine - Mode Of Operations.
- Overall understanding of Automation?.
- Incident management.
- Algorithms.
- Service Quality.
- Customer Experience Improvement.
- AEO E2E Technical Solutions.
- E2E Solution Design.
- Network Performance.
- Service Delivery Business Understanding.
- Quality Assurance.
- E2E Customer Experience.
- Business Process Improvement.
- ITIL Framework.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**Primary country and city**: India (IN) || Noida
**Job details**: E2E Service Expert
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