Customer Success Associate

6 months ago


Bengaluru Karnataka, India PyjamaHR Full time

**About Us**:
PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey

**Key Responsibilities**:

- Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Maintain and develop customer success strategies and best practices.
- Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics and data as directed.
- Provide critical insights to the product team as a means to improve our developing platform.
- Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
- Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.

**Required Skills**:

- Minimum experience of 1 to 2 years in a Customer Success role for a B2B company.
- Must have excellent verbal and written communication skills.
- Experience working with SaaS products.
- Preferably with working experience in a start-up.
- Technical curiosity or experience, willingness to learn new things
- Quick learner, adaptable to changing business needs
- Proven ability to educate executive decision-makers, building and maintaining relationships with them.

**Benefits/Perks**:
PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings

**Salary Range**:5-6 LPA

**Location**:Bangalore (Koramangala - 8th Block)

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday

**Experience**:

- Business development: 1 year (required)
- SaaS: 1 year (required)
- B2B sales: 1 year (required)

Work Location: In person



  • Bengaluru, Karnataka, India Aeries Technology Full time

    Job Id: Aeries/847/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate **Job Description*** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support...


  • Bengaluru, Karnataka, India Vimoksha Beverage Solutions Private Limited Full time

    We are looking for a Customer Success Associate who focuses on building and maintaining positive relationships with customers. Your responsibilities include ensuring customer satisfaction with the company’s products and services, addressing concerns, and identifying opportunities to enhance the overall customer experience. Key responsibilities - Respond...


  • Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...


  • Bengaluru, Karnataka, India Datadog Full time

    As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology...


  • Bengaluru, Karnataka, India Join Our Team Full time

    Beyond is the global leader in revenue management, helping hosts and property managers unlock new ways to generate the most revenue with their vacation rentals. Since pioneering dynamic pricing for the vacation rental market a decade ago, Beyond has supported millions of listings globally and helped customers increase their annual revenue by an average of...


  • Bengaluru, Karnataka, India Splore Full time

    **What is Splore?** Founded and funded by Temasek and Menyala, **Splore** is an early-stage venture focused on reimagining search and discovery for the new generation. - Our mission is to be the knowledge and discovery engine for this generation, pioneering a new way of discovering and engaging with information in a world that is increasingly digital and...


  • Bengaluru, Karnataka, India Scrut Automation Full time

    **Job Description: Customer Success Associate - US** Role Details - Position: Customer Success Associate - Location: Remote - Shift timings : 7pm - 4am IST **About SCRUT Automation** Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust...


  • Bengaluru, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...


  • Bengaluru, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...


  • Bengaluru, India Quest For Success Full time

    Company Description Quest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...


  • Bengaluru, Karnataka, India Poppulo Full time

    **Introduction** Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? At Poppulo, we're working on what's next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space...


  • Bengaluru, India Narvar Full time

    **Narvar Hybrid Eligible locations**:Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan **Narvar is growing!** We are hiring a Customer Success Associate to help scale our customer base. You are a person who is self-motivated, problem solver and willing to learn and take action. You get to work with...


  • Yelahanka New Town, Bengaluru, Karnataka, India ETOE Full time

    **CUSTOMER SUCCESS ASSOCIATES**: - Education Solutions Company YELAHANKA NEW TOWN, BENGALURU **Applicants residing within 10 km of Yelahanka only need to Apply** To fuel our growth we are looking for a passionate **CUSTOMER SUCCESS ASSOCIATE** immediately. This role would be part of the B2C and B2B sales functions in driving a new customer acquisition,...


  • Bengaluru, Karnataka, India WizKlub Learning Pvt Ltd Full time

    At WizKlub Learning Pvt Ltd, we are seeking a highly motivated and driven Customer Success Associate to join our team.The ideal candidate will have a strong background in sales and customer service, with excellent communication and negotiation skills. The Customer Success Associate will be responsible for researching competing products, identifying...


  • Bengaluru, India Quest For Success Full time

    Company DescriptionQuest For Success is the largest SAT and AP training institute in India, delivering the Best SAT and AP results for the past 5 years. The institute offers comprehensive classroom preparation programs for IB, IGCSE/A Levels, ACT, SAT, and AP tests. Quest for Success emphasizes small class sizes, proprietary materials, and excellent faculty...


  • Bengaluru, India Aeries Technology Full time

    Job Id: Aeries/442/23-24 Industry IT-Software / Software Services / testing Location Bangalore Experience Range 3 - 5 Years Qualification Graduate *** **About Us** **About Business Unit** **Roles and Responsibility** Job Description: Customer Success Associate Position Overview: The Customer Success Associate is a critical support role within the...


  • Bengaluru, Karnataka, India Mosahay associate pvt ltd Full time

    Customer support associates - A customer service associate **manages customer concerns with the objective of maintaining positive customer relationships with an organization**. - They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. - **Required skills and...


  • Bengaluru, Karnataka, India Almabase Full time

    **The Company**: Our mission is to make education affordable by helping institutions increase alumni giving. The idea started from our founders’ own struggle with the lack of scholarships when they were students. Watch this TEDx talk from Kalyan to learn more. We are a bootstrapped company that has grown to be a leader in the alumni software space in the...


  • Bengaluru, India Glue Up Full time

    **Customer Success Associate (SaaS)** We are seeking a highly motivated and customer-centric individual to join our team as a SaaS Customer Success Associate. As a Customer Success Associate, you will play a critical role in ensuring the success and satisfaction of our SaaS customers. You will be responsible for building strong relationships, onboarding,...

  • Customer Success

    3 months ago


    Bengaluru, Karnataka, India Omnify Full time

    **FULL TIME** *** **Bangalore** **1 - 2 Years of Experience** **Job Brief**: **Roles and Responsibilities**: - Oversee the entire customer lifecycle, from onboarding to enabling business success for customers. - Drive retention and growth by understanding customer business needs and supporting their success. - Ensure Customer Success best practices are...