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Guest Relation Executive

4 months ago


Ernakulam, India MALIEKAL HERITANCE CHERAI Full time

IT IS A RESIDENT POST FOOD AND ACCOMODATION WILL BE PROVIDED

RESUME WITHOUT PHOTO OF THE CANDIDATE WILL NOT BE CONSIDERED

YOUNG AND DYNAMIC WITH GOOD COMMUNICATION SKILL.

MUST BE FLUENT IN ENGLISH

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services like spa, water sports etc

Maintain updated records of bookings and payments

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- total work: 2 years (required)

**Speak with the employer**
+91 9656677000
Application Deadline: 08/08/2023
Expected Start Date: 15/08/2023