Guest Servicing Associates

3 days ago

Ernakulam, India Milestone Career Planner Full time

**Job Title: Guest Servicing Associate**

**Location**: [COCHIN]

**Position Overview**:
Guest Servicing Associates play a pivotal role in ensuring the highest levels of guest satisfaction and service excellence at our 5-star hotel and convention center. As the frontline ambassadors of our brand, Guest Servicing Associates are responsible for delivering personalized and attentive service to all guests, exceeding their expectations at every touchpoint.

**Key Responsibilities**:

- **Guest Reception and Check-In**:

- Warmly greet guests upon arrival, providing a genuine and friendly welcome to the hotel.
- Efficiently handle check-in procedures, verifying guest information, assigning rooms, and issuing room keys.
- Anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their stay.
- **Concierge Services**:

- Serve as a knowledgeable resource for guests, offering recommendations on local attractions, dining options, transportation, and entertainment.
- Arrange reservations for dining, tours, spa services, and other guest activities, ensuring seamless experiences.
- Assist guests with luggage handling, transportation arrangements, and any special requests or inquiries.
- **Room Maintenance and Requests**:

- Conduct regular inspections of guest rooms to ensure cleanliness, functionality, and compliance with quality standards.
- Coordinate with housekeeping and maintenance teams to address any guest requests, issues, or maintenance concerns promptly.
- Ensure that guests' special requests, such as additional amenities or room preferences, are fulfilled promptly and accurately.
- **Communication and Coordination**:

- Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
- Collaborate with front desk staff, housekeeping, food and beverage outlets, and other relevant teams to address guest needs and resolve any issues.
- Relay important guest feedback, preferences, and concerns to relevant departments for continuous improvement.
- **Problem Resolution and Guest Relations**:

- Proactively identify and resolve guest concerns or complaints with empathy and professionalism, striving to exceed guest expectations.
- Empower team members to resolve guest issues autonomously when appropriate, providing guidance and support as needed.
- Foster positive guest relations by building rapport, demonstrating attentiveness, and displaying a genuine desire to create memorable experiences.

**Qualifications**:

- High school diploma or equivalent; hospitality-related education or certification is a plus.
- Previous experience in a guest-facing role within the hospitality industry preferred.
- Exceptional customer service skills with a genuine passion for exceeding guest expectations.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse guests and team members.
- Strong problem-solving abilities and the capacity to remain calm and composed in challenging situations.
- Detail-oriented with a focus on delivering flawless service and maintaining high standards of quality.
- Flexibility to work varying shifts, including weekends and holidays, based on operational needs.

**Benefits**:

- Competitive hourly wage with opportunities for overtime and gratuities
- Comprehensive training and development programs
- Employee discounts on hotel stays, dining, and other amenities
- Opportunities for career growth and advancement within the organization
- Health and wellness benefits package, including medical, dental, and vision coverage

**Salary**: ₹14,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9074953258

  • Guest Service Associate Housekeeping

    2 weeks ago

    ernakulam, India IBIS Full time

    Job DescriptionGuest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.What’s in it for you:Employee benefit card offering discounted rates in...

  • Guest Service Associate Housekeeping

    3 weeks ago

    Ernakulam, India IBIS Full time

    Job DescriptionGuest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.What’s in it for you:Employee benefit card offering discounted rates in...

  • Front Office Guest Servicing Associate

    3 days ago

    Ernakulam, India Milestone Career Planner Full time

    **Job Title: Front Office Guest Servicing Associate** **Location**: [ERNAKULAM] **Position Overview**: Front Office Guest Servicing Associates play a pivotal role in ensuring seamless operations and exceptional guest service at our 5-star hotel and convention center. Serving as the first point of contact for guests, Front Office Associates are responsible...

  • Guest Service Associate

    1 week ago

    Ernakulam, India Miletia Guide Solutions PVT LTD Full time

    Hiring for reputed 5 star Resort **Location : Munnar** **Minimum 1 Year to 2 year Experience in same Profile** **Food and Accomdation provided** - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. -...

  • Guest Relation Associate

    2 months ago

    Ernakulam, India PVR Cinemas Full time

    We are looking for a Guest Relations Associate to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll...

  • Guest Service Associate

    3 weeks ago

    Ernakulam, India Novotel Kochi Infopark Full time

    To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale. - Responsible for usage of all departmental...

  • Guest Service Associate

    3 weeks ago

    Ernakulam, India Novotel Kochi Infopark Full time

    Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations. - Welcome the guests by greeting them as per the standards. - Any matter which may affect the interests of hotel** **should be brought to the attention of the Management - Responsible for set up of all operating equipments and...

  • Guest Service Associate

    2 weeks ago

    Ernakulam, India Roastown Global Grill Full time

    Guest Management Order Taking Menu knowledge Team Player **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Flexible schedule - Food provided Schedule: - Rotational shift - Weekend availability Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Ernakulam, Kerala: Reliably commute or planning to relocate before...

  • Guest Service Associate- Front Office

    3 weeks ago

    Ernakulam, India ibis Kochi City Centre Full time

    Job Description - Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors. - Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. - Motivate and develop Reception team to ensure smooth functioning of the...

  • Guest Service Associate

    1 month ago

    Ernakulam, India Accor Full time

    Job Description Main Duties: Administration Liaise with different departments for smooth and co-ordinated work. Should ensure that the team members are adhering to the Human Resource policies. Customer Service Provide effective support to the team to enable them to provide effective and efficient services. Respond to customer queries by...

  • Guest Service Associate

    1 month ago

    Ernakulam, India IBIS Full time

    Job DescriptionMain Duties:AdministrationLiaise with different departments for smooth and co-ordinated work.Should ensure that the team members are adhering to the Human Resource policies.Customer ServiceProvide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely...

  • Guest Service Executive

    3 weeks ago

    Ernakulam, India Caliber Hospitality Solutions Full time

    Urgently Required Guest Service Executive Food and accommodation Provided **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,500.00 - ₹12,500.00 per month **Benefits**: - Food provided Schedule: - Day shift - Rotational shift **Experience**: - total work: 1 year (preferred) Ability to Commute: - Ernakulam, Kerala (required) Ability...

  • Guest Relationship

    3 weeks ago

    Ernakulam, India CII - Model Career Centre Full time

    Guest relations(male only) - Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with...

  • Guest Relation

    2 months ago

    Ernakulam, India Nilufer Aesthetics Private Limited Full time

    The Guest Relations Officer (female) is responsible for providing excellent customer service and hospitality to clients and visitors at the clinic. The Officer will greet, assist, and direct clients and visitors in a friendly and professional manner, answer inquiries, and ensure a pleasant and comfortable experience while at the clinic. Responsible for the...

  • F&b Associate

    3 weeks ago

    Ernakulam, India Chakolas Pavilion - Hotel & convention Center Full time

    We are seeking a passionate and dedicated Food & Beverage Associate to join our team. As an F&B Associate, you will play a crucial role in providing exceptional customer service and ensuring a memorable dining experience for our guests. **Responsibilities**: - Greet and seat guests in a friendly and professional manner. - Present menus, answer questions,...

  • Guest Relation Executive

    2 months ago

    Ernakulam, India Milestone Career Planner Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...

  • Guest Relation Executive

    2 days ago

    Ernakulam, India Milestone Career Planner Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...

  • Guest Host/hostess

    3 weeks ago

    Ernakulam, India Willmount Resorts Full time

    The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. **Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care...

  • Guest Relation Executive

    1 week ago

    Ernakulam, India Miletia Guide Solutions PVT LTD Full time

    Hiring for Reputed 5 star Resort **Location : Munnar** **Guest Relation - Minimum 3 to 5 years experience** **Food and Accomdation provided** **Salary depends on experience** - Welcome guests during check-inand giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP...

  • Guest Relations

    3 weeks ago

    Ernakulam, India THE AVENUE REGENT Full time

    **Ensuring and providing flawless, upscale, professional and high class guest service experiences**. Analyzing customer feedback and providing strategic direction to continuously improve overall rating. Responding to guests needs and anticipating their unstated ones. - Managing guests' experiences. - Greeting and checking in guests as they arrive. - Ensuring...