Guest Relations Executive

7 months ago


Ernakulam, India Raha Ayurveda Hospital & Integrated Ortho Neuro Rehab Full time

Qualification: Diploma or Bachelor’s degree in Hospitality, Business Administration, or related

field
- Experience: 3 to 5 years
- Location: Kochi, Kerala

**Responsibilities**:

- Greet and assist patients, visitors, and guests in a professional and friendly manner
- Manage the reception area, ensuring it is clean, organized, and presentable
- Schedule and manage appointments, maintaining an organized calendar
- Verify patient information and insurance details accurately
- Process patient admissions and discharges efficiently
- Collect and record payments for services rendered
- Ensure patient records are updated and maintained in compliance with privacy

regulations
- Provide information about hospital services, facilities, and policies to patients and visitors
- Assist with administrative tasks such as filing, data entry, and inventory management
- Collaborate with medical and administrative staff to ensure smooth operations
- Resolve patient queries or issues promptly and escalate as needed
- Maintain confidentiality of patient information
- Uphold the highest standards of customer service and professionalismGuest Relations Executive



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