Itsm Reporting Administrator

6 months ago

Bengaluru Karnataka, India Arm Full time

Arm architects the pervasive intelligence that is transforming our daily experience. Arm-based chips and device architectures orchestrate the performance of the technology that makes modern life possible. For over 30 years, we have been at the forefront of innovation, working closely with partners and customers bring ground-breaking technology to market. Arm-based chips are integrated into millions of devices annually. Our vision is of increase purpose and meaning, and we are growing to meet our vision of a secure, integrated and hyper-connected world. If you are passionate about user experience and want to shape the IT that arm colleagues use each day this is an amazing role for you

**Job Overview**:
Reporting into the ITSM Reporting Administrator role is part of an impactful service management team focusing on experience and a high level of customer service, delivering the right outcome to Arm.

**Responsibilities**:

- ** Report Development**: Create and customise reports and dashboards using reporting tools, such as ServiceNow / Performance Analytics, to meet specific business requirements.
- ** Data Analysis**:Analyse data to identify trends, patterns, and areas for improvement in IT service management and other business functions.
- ** Data Visualization**: Design visually engaging and easy-to-understand data visualisations to communicate key performance indicators (KPIs) and metrics.
- ** Report Automation and Optimisation**: Develop automated reporting processes to save time and improve efficiency.
- ** Customer Collaboration**: Work closely with internal customers, such as IT teams and business departments, to gather reporting requirements and provide data-driven insights.
- ** Training and Support**: Assist end-users in accessing, interpreting, and utilising reports, providing training and support as needed.
- ** Documentation**: Maintain documentation of reporting processes, data sources, and standard methodologies.
- ** Issue investigation and resolution**: Investigate and resolve issues related to reporting functionality and data integration.
- ** Quality Assurance**: Ensure the highest level of data quality, consistency, and security within all reporting solutions.

**Required Skills and Experience**:

- 4 to 7 Experience in reporting, data analysis, and data visualization.
- Love working with both technical and non-technical people of diverse experience and backgrounds
- Able to research and find information independently, which you freely disseminate
- Open to being coached and mentored, and willing to spread your knowledge and expertise to others
- Good communication and problem-solving skills

**“Nice To Have” Skills and Experience**:

- ITIL v3 Foundation Certificate and/or ISO20,000 certification
- Understanding of Agile development practices

**In Return**:
With offices around the world, Arm is a diverse organisation of dedicated, innovative and highly talented professionals. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their unique contributions to Arm's success in the global marketplace.

Li-KR2

**Accommodations at Arm**:
**Hybrid Working at Arm**:
**Equal Opportunities at Arm**:
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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