Customer Service Assistant
6 months ago
Job Title: Work-from-Home Customer Service Representative (Night Shift)
Company: SMART ACHIEVER ENTERPRISE
Location: Remote
Shift: Night Shift (typically from 7.00PM to 3.30 AM)
**Job Description**:
As a Work-from-Home Customer Service Representative on the night shift, you will play a critical role in ensuring a positive customer experience. You will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support while working from the comfort of your home during late-night hours.
Key Responsibilities:
**Problem Resolution**: Investigate and resolve customer issues, including billing inquiries, product defects, and service disruptions. Ensure customer satisfaction through effective problem-solving.
**Technical Assistance**: Provide basic technical support to customers who may encounter difficulties with products or services. Assist with troubleshooting and guide customers through problem-solving steps.
**Documentation**: Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions. Use internal systems and tools for data entry and tracking.
**Product Knowledge**: Stay up-to-date with product or service information to provide accurate and relevant assistance to customers. Attend training sessions and engage in self-study to improve knowledge.
**Team Collaboration**: Collaborate with team members and supervisors to share insights, best practices, and contribute to a positive team atmosphere.
**Adherence to Policies**: Follow company policies and guidelines when handling customer interactions. Ensure compliance with security and confidentiality protocols.
**Night Shift Schedule**: Be prepared to work during the night shift hours, which may include weekends and holidays, to provide 24/7 customer support.
Qualifications:
- High school diploma or equivalent (some college education preferred).
- Prior customer service experience is a plus.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
- Comfortable with remote work and using virtual communication tools.
- Exceptional problem-solving skills and empathy.
- Ability to handle stressful situations with composure.
- Reliable internet connection and a quiet workspace for remote work.
**Benefits**:
- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Work-from-home flexibility.
- Health, dental, and retirement benefits (if applicable).
- Opportunities for career growth and advancement within the company.
- Supportive and collaborative team environment.
Note: This job description is intended to provide an overview of the responsibilities and qualifications for the position of a Work-from-Home Customer Service Representative on the night shift. Specific duties and requirements may vary depending on the company's policies and industry. Please refer to the company's official job posting for the most accurate and up-to-date information.
**Salary**: ₹7,000.00 - ₹9,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Kolkata, West Bengal (preferred)
Ability to Relocate:
- Kolkata, West Bengal: Relocate before starting work (preferred)
**Speak with the employer**
+91 7003414375
-
Customer service assistant
2 weeks ago
Kolkata, India Career Comfort Full timeExciting Opportunity in Kolkata!NIGHT SHIFTRole: Customer Support Executive/AssistantLocation: Salt Lake, Sector V, KolkataWhy Join Us?- Salary: ₹14,900-₹18,900 (based on experience)- Night shift with fixed weekends off (Sat & Sun)- Free cab drop service for convenience- No sales pressure, no targets!- Travel reimbursement and subsidized meals-...
-
Customer Service Assistant
6 months ago
Kalikapur, Kolkata, West Bengal, India ARME Consulting Full time**Position: - Tele caller Executive (Customer Service)** **Location: -** Kalikapur, Kolkata **Job type**: - Work from office **Qualification: -** SSC and Above **Requirements and Requirements: - ** - Fresher and Experience both are Eligible - Need good communication and customer interaction skills. - Knowledge or experience in Hospitality Management,...
-
Customer Service Assistant
6 months ago
Salt Lake, Kolkata, West Bengal, India ARME Consulting Full time**Position: - Tele caller Executive (Customer Service)** **Location: -** City Centre, Salt Lake, Sector 1 Kolkata **Job type**: - Work from office **Qualification: -** HSC and Above **Requirements and Requirements: - ** - Fresher and Experience both are Eligible - Need good communication and customer interaction skills. - Knowledge or experience in...
-
Customer Service Assistant- Bpo
6 months ago
Kolkata, India Career Comfort Full timeDesired Profile: Must have excellent communication skills in English (both oral and written) Willingness to work in night shift and join ASAP Both experienced and freshers can apply Other Details: - Process: inbound voice process (US healthcare) : Receive calls from native American Customers, solve queries or address grievances. - Night shift - Work from...
-
Customer Service Assistant
6 months ago
Park Street, Kolkata, West Bengal, India 3seas Solutions Full timeUrgent Vacancy!! Post : - **Customer Care Assistant - Male** **Like - Tamil, Telegu, Kannard, Malayalam. & Hindi** Experience : - **1 - 2 years in CCE ,**Known **Any South Indian language preferred.** **Good in Ms - Office,** **Salary - 12,000/- to 15,000/- in hand+ PF+ESIC +Gratuity** **Location - ParkStreet - Kolkata** **Salary**: ₹12,000.00 -...
-
Customer Service Assistant
6 months ago
Park Street, Kolkata, West Bengal, India 3seas Solutions Full timeUrgent Vacancy!! Post : - **Customer Care Assistant** **No Target !!** **Like - Tamil, Telegu, Kannard, Malayalam. & Hindi** Experience : - **1 - 2 years in CCE ,**Known **Any South Indian language preferred.** **Good in Ms - Office, Excel, Internet.** **Salary - 12,000/- to 15,000/- (in hand)+ PF+ESIC +Gratuity** Shift Timing - Rotational...
-
Customer Service Assistant
1 month ago
New Town, Kolkata, West Bengal, India SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT Full timeDOING OUTGOING CALL RECEIVING INCOMING CALL EXPLAIN ABOUT PRODUCT ASSIST ONLINE Pay: From ₹15,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental Pay: - Performance bonus **Education**: - Secondary(10th Pass) (preferred) **Experience**: - total work: 10 years (preferred) - Customer service: 7 years...
-
Customer Service Assistant
6 months ago
Kolkata District, West Bengal, India Swami Vivekananda National Youth Council Full time**Urgent opening for Customer Service Associate** The customer service associate will be responsible for calling active and building clients to encourage the purchase of items. This position is located in Kolkata. **Responsibilities and duties** - Studying the details of each offering and remaining abreast of updates to these offerings. - Calling active...
-
Customer Service Assistant
6 months ago
Kolkata, West Bengal, India Adeep Industries Full timeUrgent opening at Adeep Industries for Customer Service Assistant (CSA). Requirement : Sound knowledge in English, Good communication skill, Thorough knowledge in Word, Excel and Powerpoint. Exp: 0-3 years **Salary**: ₹8,000.00 - ₹10,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus **Experience**: - total work: 1...
-
Customer Service Ambassador
4 weeks ago
Kolkata, West Bengal, India Naukripay Full timeJob OverviewRewarding career opportunity as a Customer Service Ambassador at Naukripay!The estimated salary for this role is $45,000 - $60,000 per annum.About the RoleWe are seeking an exceptional Receptionist to join our team. As the first point of contact for customers and visitors, you will create a positive impression and provide top-notch service.Your...
-
Customer Service Associate
6 months ago
Kolkata, India 3 steps aviation Full timeResponsibilities for Customer Service AssociateRespond promptly and professionally to incoming customer inquiries in person, by telephone, or by emailMaintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested...
-
Customer Service Associate
1 month ago
Kolkata, West Bengal, India Bajaj Allianz Life Full timeWe are seeking a highly motivated Customer Service Associate to provide exceptional customer experiences in our retail environment.Key Responsibilities:Greet customers and offer assistance with purchasing decisions, ensuring a positive and personalized experience.Respond to customer inquiries and address concerns in a professional and courteous...
-
Customer Service Representative
6 months ago
Kolkata, India Career Comfort Full time**>> Position**:International Inbound Voice Process **>> Location**: Kolkata location (Salt lake, Sector 5) **>> Type**: Full-time, Night shift, Work from office **>> Industry**:Bpo/telecaller sector & Healthcare industry Are you ready to take your career to the global stage? We're thrilled to offer an exceptional opportunity for dedicated individuals to...
-
Customer Service Representative
6 months ago
Kolkata, India Career Comfort Full timere you ready to take your career to the global stage? We're thrilled to offer an exceptional opportunity for dedicated individuals to join our dynamic team in the International Inbound Process. If you're passionate about providing top-notch customer service, and thrive in a fast-paced environment, we want to hear from you **>> Position**:International...
-
kolkata, India Career Comfort Full timeExciting Opportunity in Kolkata! NIGHT SHIFTRole: Customer Support Executive/AssistantLocation: Salt Lake, Sector V, KolkataWhy Join Us?Salary: ₹14,900-₹18,900 (based on experience)Night shift with fixed weekends off (Sat & Sun)Free cab drop service for convenienceNo sales pressure, no targets!Travel reimbursement and subsidized mealsAttendance bonus:...
-
Customer Service Assistant
1 month ago
Kolkata, West Bengal, India Banshi Professional & Management Services Private Limited Full timeBanshi Professional Hiring CSA cum Telecaller for Salt Lake SDF Branch in Legal Service Process **Resposibilities** - Knowing all the details of the product or service offerings. - Regularly updating and obtaining the lists of individual contact details. - Meet and exceed sales target set by the organization. - Stay updated with market trends to better...
-
Customer Service Assistant
6 months ago
Kolkata, West Bengal, India Phonepe Private Limited Full timeWe are looking for a motivated and detail-oriented Customer Support Executive to join our team and assist our clients throughout the process of securing funding for their projects from partner banks, such as HDFC and IDBI. As a Customer Support Executive, you will play a vital role in coordinating with clients, collecting necessary documents, and ensuring a...
-
kolkata, India Career Comfort Full timeExciting Opportunity in Kolkata!NIGHT SHIFT Role: Customer Support Executive/Assistant Location: Salt Lake, Sector V, Kolkata Why Join Us? Salary: ₹14,900-₹18,900 (based on experience) Night shift with fixed weekends off (Sat & Sun) Free cab drop service for convenience No sales pressure, no targets! Travel reimbursement and subsidized meals...
-
Customer Service Representative
6 months ago
Kolkata, India Teleperformance Full timeTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...
-
Customer Service Assistant
6 months ago
Mukundapur, Kolkata, West Bengal, India Franchiseware Company Full time**Overview**: As a Customer Relations Executive, you will be the primary point of contact for customers, ensuring their satisfaction and fostering long-term relationships. Your role is pivotal in maintaining a positive image of the company and enhancing customer experience. **Responsibilities**: - **Relationship Building**: Cultivate strong relationships...