Customer Service
1 week ago
**Location: South Delhi
- Defence Colony**
**Position Overview**:
**Key Responsibilities**:
- **Order Handling**:
- Assist walk-in customers with placing bakery orders, offering product recommendations and information.
- Take phone orders, accurately recording all details, including product type, quantity, and pickup or delivery times.
- **Customer Interaction**:
- Greet customers warmly and ensure a positive experience at the order desk.
- Address customer inquiries about product availability, pricing, and special requests.
- **Coordination with Bakery Team**:
- Communicate customer orders and any specific requests to the production team.
- Ensure orders are prepared and packaged on time for customer pickup or delivery.
- **Order Verification and Packaging**:
- Double-check all orders for accuracy before handing them to customers.
- Assist with packaging items neatly and securely.
- **Inventory and Supplies Management**:
- Monitor order desk supplies (order forms, pens, packaging material).
- Report low inventory to the manager.
- **Customer Feedback**:
- Collect and relay customer feedback to improve services and offerings.
**Skills and Qualifications**:
- **Education**: High school diploma or equivalent.
- **Experience**:
- Prior experience in customer service or retail is a plus.
- Knowledge of bakery products is an advantage but not mandatory.
- **Skills**:
- Strong interpersonal and communication skills.
- Ability to handle multiple customers efficiently during busy hours.
- Detail-oriented and organized.
- Basic cash handling and familiarity with POS systems are a plus
**Job Types**: Full-time, Permanent
Pay: ₹11,329.17 - ₹20,000.00 per month
**Benefits**:
- Food provided
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Application Deadline: 17/12/2024
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