Customer Service Representative

3 months ago

Delhi Delhi, India TapGro Full time

**Position Overview**:
As a Customer Service Associate, you will be responsible for providing exceptional customer support and ensuring customer satisfaction. This role involves interacting with customers through various channels, addressing inquiries, resolving issues, and maintaining a positive and helpful attitude.

**Key Responsibilities**:
**1. Customer Interaction**:

- Respond to customer inquiries and provide information about products or services.
- Handle and resolve customer complaints, concerns, and issues in a professional and timely manner.
- Ensure a positive customer experience by actively listening, understanding needs, and offering appropriate solutions.

2. **Communication**:

- Provide accurate and clear information to customers regarding products, services, and policies.
- Collaborate with other departments to resolve complex customer issues.

**3. Documentation**:

- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Use customer feedback to identify areas for improvement and report trends to the management team.

**4. Product Knowledge**:

- Stay informed about product features, specifications, and updates to assist customers effectively.
- Provide product recommendations based on customer needs and preferences.

**5. Problem Resolution**:

- Analyse problems and implement effective solutions to meet customer needs.
- Collaborate with the technical support team to resolve product-related issues.

**6. Process Improvement**:

- Identify opportunities for process improvements and share suggestions with the management team.
- Contribute to the development and improvement of customer service policies and procedures.

**7. Team Collaboration**:

- Work collaboratively with other customer service associates to ensure a consistent and high-quality customer experience.
- Participate in training sessions to enhance product knowledge and customer service skills.

**8. Quality Assurance**:

- Adhere to established service levels, response times, and quality standards.
- Participate in quality assurance activities to ensure continuous improvement in service delivery.

**Qualifications**:

- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations with patience and empathy.
- Familiarity with CRM software and customer service tools is an advantage.
- Flexibility to work in evenings and weekends

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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