Zendesk Admin

3 weeks ago

Hyderabad, India DAZN Group Full time

**Job Title**:

- ZenDesk Admin**Location**:

- Hyderabad, India**Schedule**:
**Team**:

- 73-436 - Customer Services - CoE**Department**:

- A - Dept HM uses to open req**What's your new role about?**:

- DAZN is a tech-first sport streaming platform that reaches millions of users every week. We are challenging a traditional industry and giving power back to the fans. Our new Hyderabad tech hub will be the engine that drives us forward to the future. We’re pushing boundaries and doing things no-one has done before.- Here, you have the opportunity to make your mark and the power to make change happen - to make a difference for our customers. When you join DAZN you will work on projects that impact millions of lives thanks to your critical contributions to our global products_
- This is the perfect place to work if you are passionate about technology and want an opportunity to use your creativity to help grow and scale a global range of IT systems, Infrastructure and IT Services. _
- Our cutting-edge technology allows us to stream sports content to millions of concurrent viewers globally across multiple platforms and devices. DAZN’s Cloud based architecture unifies a range of technologies in order to deliver a seamless user experience and support a global user base and company infrastructure._
- _
- This role will be based in our brand new Hyderabad office. Join us in India’s beautiful “City of Pearls” and bring your ambition to life._
- As a Sports streaming service, underpinned by technology and data-driven decisions we are looking for a Zendesk Admin to manage our customer service platform and execute our commitment to delivering a top-class experience across our service touchpoints.- You will take ownership of the configuration, customization, and optimization of our Zendesk platform to support our global operations teams and ensure seamless customer interactions.**As our new ZenDesk Admin you’ll have the opportunity to**:

- _Working in a fast paced, agile environment alongside our Customer Services Operations team to deliver our Customer Experience strategy_
- _ Working to optimise our instance, launch new initiatives and improve the agent experience_
- _ Administering the Zendesk platform and maintaining all supported channels, business rules and agent groups, updating views, managing integrations, and troubleshooting issues as needed_
- _ Manage all of our existing channels and working alongside our Product Managers to introduce any new channels and markets_
- _ Working to consistently improve our routing to drive agent efficiencies._
- _ Utilising problem-solving skills to create solutions in Zendesk where no out of the box solutions might exist._
- _ Working directly with Zendesk or any third party for internal tooling improvements_
- _ Owning user reporting both real time and past performance statistics via Zendesk and constantly iterating and making improvements to this flow, consulting with various stakeholders along the way._
- _ Managing User profiles to ensure optimum utilisation of the platform _
- _Educating other key stakeholders on how to “self-serve” in Zendesk to decentralise administration where possible and create contingency plans in case of incidents whilst maintaining governance as our main admin._

**You’ll be set up for success if you have**:

- _Ability to capture and utilise data to make decisions_
- _ Proven building from scratch and problem-solving skills in Zendesk_
- _ Proven building from scratch and problem-solving skills in Zendesk_
- _ At least 3-5 years of Zendesk admin experience_
- _ Experience in prioritising tasks and solutions_
- _ Experience in implementation or maintenance of Zendesk Messaging_
- _ Any experience with navigating and updating legacy HTML, CSS, and JavaScript_
- _ Zendesk Admin Certifications is a plus_

**Here's a little more about us**:

- At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
- As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
- If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
- Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
- We look forward to hearing from you.

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