Associate Manager
1 week ago
Job Overview
Support Program Manager
Gainsight is seeking a Support Program Manager who will take charge of leading projects aimed at enhancing the effectiveness and efficiency of our support team. This role is pivotal in identifying areas for improvement and working closely with support leadership to implement effective solutions. As the team lead within our support operations team, you'll play a crucial role in onboarding new members and ensuring ongoing training on our product features, setting the stage for unparalleled customer support experiences
QualificationsProven experience in a management role within customer support or similar. Strong background in team management, with a knack for fostering professional growth and team cohesion. Demonstrated ability in identifying process improvements and successfully implementing changes. Experience with Zendesk or similar customer support platforms, including administration and optimization. Excellent communication skills, capable of effectively conveying information across all levels of the organization. Adept at managing multiple projects simultaneously, prioritizing effectively to meet deadlines and objectives. A commitment to delivering exceptional customer support experiences.
Desired:
Experience in support enablement and training. Familiarity with product analytics, and customer education tools and strategies. A passion for leveraging technology to drive support efficiency and effectiveness. ResponsibilitiesTeam Leadership and Strategy: Lead Zendesk Admin and Support Enablement roles, setting objectives and strategies to enhance support team capabilities. Foster an environment of continuous learning and improvement. Continuous Improvement: Collaborate with support management to pinpoint improvement areas within the team. Initiate, plan, and implement strategies to increase efficiency and effectiveness. Training and Enablement: Oversee the onboarding and continuous training of support team members, ensuring they are efficient in product features and best practices. Process Optimization: Streamline support processes through analysis and optimization, aiming for superior efficiency and customer satisfaction. Tool and Resource Management: Manage and enhance tools and resources, including Zendesk, to boost team productivity and customer engagement. Cross-functional Collaboration: Work closely with cross-functional teams to align support strategies with overall business objectives, ensuring a cohesive approach to customer success. Data-Driven Decision Making: Utilize data and analytics to inform strategies, measure performance, and identify areas for growth and improvement. Stakeholder Engagement: Act as a liaison between the support team and other departments, ensuring clear communication and collaboration on shared goals. Resource Management: Provide support to leadership in the development of operating plans for each group by forecasting and planning staffing demands and constraints. Help develop models to manage resource planning and benchmarks for efficiency. Create and maintain processes for data security that align with business goals, such as SOC2 compliance, GDPR, and other security-related certifications Job Location: Hyderabad Ideal years of experience: 8 - 10 Yrs Values & Benefits
Why You'll Love It Here
Your job shouldn't stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we're passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more . Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. Our Growth Opportunities: From mentoring to career development opportunities, we're passionate about helping our Gainsters learn, grow and thrive. Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. Our Wellness Priorities: Monthly Recharge Days that re-energize us. Our Parody Videos: No explanation needed. Just watch themBy joining the Gainsight team, you'll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it.
-
Associate Manager
1 week ago
Hyderabad, Telangana, India Institute of Directors (IOD), India Full timeCompany DescriptionThe Institute Of Directors (IOD) is a national association of corporate directors based in India. Established in 1990, IOD provides training and resources related to corporate governance, sustainability, and boardroom issues to senior executives from government, PSU and private organizations in India and abroad.For more information, please...
-
Associate Product Manager
1 week ago
Hyderabad, Telangana, India IIE Network Full timeAssociate Product Manager About Us:We are an emerging startup dedicated to advancing Large Language Models (LLMs). Our team is passionate about AI and committed to fostering a collaborative and creative work environment.Role Overview:We are seeking an assertive and humble Associate Product Manager (APM) with 1+ years of experience. The ideal candidate is a...
-
Senior Associate, Program Management
1 week ago
Hyderabad, Telangana, India Arthan Full timeAbout the Organisation - The organization was founded in 1995, to provide pre-school education to children in Mumbai slums. Over the last 27 years, the organisation has grown to be one of the largest non-profit organizations working to provide quality education to children and youth in over 20 states and union territories across the country, through a range...
-
Associate Submission Manager
1 week ago
Hyderabad, Telangana, India Novartis Full timeManage activities associated with the preparation of non-oncology Investigator Brochure (IB) annual updates within Biomedical Research (BR) in compliance with internal SOP and health authority requirements. Organizing and chairing the kick-off meeting to establish the level of update and contributors across Biomedical Research Translational Medicine and...
-
Associate Submission Manager
1 week ago
Hyderabad, Telangana, India Novartis Full timeYour responsibilities include, but are not limited to:Provide operational support to the BR Submission manager with many of the tasks involved with the smooth running of regulatory submission preparation in compliance with Novartis processes. Collaborate with the SM in taking action to address issues as they arise. Ensure all assigned submission related...
-
Associate Manager
1 week ago
Hyderabad, Telangana, India vSplash Techlabs Full timeAssociate Manager Design About the Role: vSplash is seeking a highly skilled Graphic Design/Social Media Design leader who excels in crafting exceptional user experiences. The successful candidate will be proficient in translating high-level requirements into seamless and intuitive interaction flows, effectively bridging the gap between conceptual ideas and...
-
Hyderabad, Telangana, India Broadridge Full timeAt Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. The primary role and responsibility of this position will be to work in a team environment and deliver administrative services including,...
-
Associate Manager-Finance
1 week ago
Hyderabad, Telangana, India PepsiCo Full timeResponsibilities Required Skills 2+ years of experience of working in a business and working with a team of associates. Bachelor's/master's degree in commerce/business administration / economics with high level of Finance & Accounting Experience. CA/ICWAI/MBA/CPA Finance is preferred. Experience managing a P&L Sound knowledge of financial systems...
-
Project Associate
1 week ago
Hyderabad, Telangana, India Winzy App Full timeCompany Description We suggest you enter details here. Role Description This is a full-time remote role for a Project Associate. The Project Associate will be responsible for overseeing and managing projects from start to finish, ensuring all tasks are completed within deadlines and budgets. They will collaborate with cross-functional teams and stakeholders...
-
Associate External Operations Manager
1 week ago
Hyderabad, Telangana, India Novartis Full timeThe Associate External Operations Manager (AEOM) is responsible for planning, execution and distribution activities performed at external vendors. The AEOM oversees all outsourcing activities including packaging, distribution and functions as the key business partner interface with external vendors and ensures operational excellence within the CMO network,...
-
Junior/Associate Analyst – Field Management
1 week ago
Hyderabad, Telangana, India MetrixLab Full timeIndia – Hyderabad | Junior/Associate Analyst – Field ManagementAbout us:MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably...
-
Junior/Associate Analyst – Field Management
1 week ago
Hyderabad, Telangana, India MetrixLab Full timeIndia – Hyderabad | Junior/Associate Analyst – Field Management About us: MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive...
-
Associate/Senior Associate
1 week ago
Hyderabad, Telangana, India Tiger Analytics Full timeAbout the role:As Org Excellence(OrgX) Associate/Senior Associate, you will be part of the team focused on end-to-end process/program management of a variety of delivery operations projects. Programs will usually be cross-functional in nature cutting across consulting, engineering, client experience, capability development, operations, HR, etc.Your team will...
-
Associate General Manager
1 week ago
Hyderabad, Telangana, India Livspace Full timeJob Description As an Associate General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams,...
-
Associate Manager, IT Operations
4 weeks ago
Hyderabad, Telangana, India Parexel Full timeJob DescriptionThis role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, with ITSD & NOC best practices. Should be flexible and willing to work in rotational shift. The ideal candidate will be assertive, efficient, and capable of working with multiple clients in a fast-paced...
-
Associate Manager, IT Operations
2 months ago
Hyderabad, Telangana, India Parexel Full timeJob DescriptionThis role requires a skilled, independent, creative smart person who is familiar with the use of process management tools, techniques, with ITSD & NOC best practices. Should be flexible and willing to work in rotational shift. The ideal candidate will be assertive, efficient, and capable of working with multiple clients in a fast-paced...
-
Associate Training Manager
1 week ago
Hyderabad, Telangana, India IDFC FIRST Bank Full timeRole/ Job Title :Associate Training Manager Function/ Department: Training Job Purpose: This role will have dual responsibility. They will have blended role between process and soft skills trainer. They will be conducting end to end training, supporting agent from new hire, on job training and on floor training on updates, changes and...
-
Associate Engineering Manager
1 week ago
Hyderabad, Telangana, India Virtusa Full timeAssociate Engineering Manager - Python AI/ML - CREQ190309 Description Developing solution using Large Language models for generating new content, Summarization, Classification and Open-Domain Q+A use cases. Candidate is expected to have minimum 5 years of experience on the below areas Building data pipeline to extract information from unstructured...
-
Associate Manager
1 week ago
Hyderabad, Telangana, India Inspire Full timeAbout Inspire:Inspire Brands is a multi-brand restaurant company whose current portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONICDrive-In locations worldwide. The company was founded in 2018 and is headquartered in Atlanta, Georgia.About Inspire Brands Hyderabad Support Center:Inspire fosters a...
-
Associate Manager, Business Finance
1 week ago
Hyderabad, Telangana, India Talent Junction Full timePosition : Associate Manager, Business FinanceCompany : Global Non-Profit OrganizationLocation : HyderabadResponsibilities :Project finance business cases, accounting and project managementReview of Financial Reports in compliance with Audit requirementsProvide accurate and timely information to the Management for decision making purposesReview of Financial...