Email Support Executive
4 days ago
Troubleshoot and resolve issues related to products or services by following company protocols.
- Provide clear and concise instructions, explanations, or solutions to customer problems.
- Maintain a high level of customer satisfaction by offering personalized and empathetic responses.
- Document customer interactions in our CRM system and ensure all information is accurate and up to date.
- Collaborate with other departments to escalate and resolve complex issues.
- Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
- Maintain knowledge of company products, services, and updates to provide accurate information.
- Meet daily, weekly, and monthly productivity and quality goals as set by the department.
- Stay updated on company policies, changes, and industry best practices.
**Job Types**: Full-time, Fresher
Pay: ₹11,467.52 - ₹15,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9820565089
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