Chat Support Executive
2 weeks ago
A chat process typically refers to a customer service role where an individual interacts with customers through an online chat platform to address their queries, complaints or concerns related to a product or service.
The job responsibilities of a chat process executive may include:
- Responding to customer queries through online chat platforms in a timely and efficient manner
- Providing information about products and services
- Resolving customer complaints and addressing their concerns
- Escalating issues to higher authorities if required
- Maintaining accurate records of customer interactions and transactions
- Following up with customers to ensure their issues have been resolved satisfactorily.
To excel in a chat process role, one must have excellent communication skills, both written and verbal, along with strong problem-solving abilities. They should also be able to multitask and handle multiple customer chats simultaneously while providing timely and effective solutions. Additionally, basic computer skills and familiarity with online chat platforms are a must.
**WORK FROM HOME **opportunity
Skills: Good communication skills (English / Hindi ), Computer knowledge.
Qualification
- 12th /Any Graduate / PG / Diploma
Language
- English
- Hindi
*
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹288,000.00 per year
Schedule:
- Day shift
- Morning shift
- Night shift
- Weekend availability
**Education**:
- Higher Secondary(12th Pass) (required)
**Speak with the employer**
+91 9511601275
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