Customer Success Officer

3 weeks ago


Madhya Pradesh, India RecruitCRM Full time

Join our thriving team at Recruit CRM As a headquartered SaaS company based in the US,
Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms
in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across
the globe, we are recognized as a leader in our industry. We boast a #1 ranking in our
category by Gartner, a high 4.9/5 score on Capterra & G2, and numerous accolades for our
outstanding customer support
As a Customer Success Associate, you'll champion our dedication to top-notch client

service. With every interaction, you’ll aim for the “Wow, that was amazing” reaction,

ensuring clients feel valued and understood.

**Key Responsibilities**:

- Speak with English-speaking Customers.
- Handle client queries via text and video calls.
- Understand and convey customer needs to the team.
- Solve user challenges, providing solutions or workarounds.
- Uphold communication guidelines and procedures.
- Build and nurture client relationships.
- Continuously strive for exceptional service delivery

Who Should Apply?
- Fresh graduates/post-graduates passing out in 2024.
- Excellent Verbal and Written communication skills in English.

documentation skills.
- We encourage applicants who are solely focused on pursuing a career with us and

are not currently engaged in part-time roles or internships.

**Training & Career Path**:

- Structured Onboarding: Upon successful completion of the college and 9 months

internship/trainee program, transition to a full-time role.
- Growth Opportunities: Demonstrating stellar performance in your role can propel



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