Customer Success Manager

4 weeks ago


uttar pradesh, India HCLSoftware Full time
Job Description - Digital Sales – Customer Retention & Success (German Language Specialist)
ARE YOU READY TO JOIN OUR TEAM?
are busy, growing quickly and have an incredible workforce who are committed to becoming the #1 Software company in the world. Come join HCL’s fast-growing, $2B software business and make an impact from Day 1 This is an exciting time to be joining HCL Software, as we expand, invest and grow.\
HCL Software develops, markets, sells, and supports over 20 product families across four main pillars: Customer Experience, Digital Solutions, Secure DevOps, and Security and Automation.
Job objectives
The role will involve in renewing the Support and Subscription contracts for various SaaS based products at HCL Software. Key objectives are maximizing annual contract value, securing long-term renewals, and achieving on-time renewal contract closure. The Digital Sales Rep will have a defined customer base within HCL Software product family and will be responsible for all aspects of the renewal sales cycle with assigned clients.
Job responsibilities
the renewal sales cycle from proposal stage through contract execution
/ exceed quarterly renewal targets
on-time or early renewals
forecast quarterly renewal revenue
up-sell & cross-sell opportunities within dedicated client base
work across internal LOB’s (Regional Sales Team, Channel Partners)
continuous feedback to management on both successes and challenges of the business
Job Qualifications
track record of sales accomplishments leading commercial negotiations in a quota-carrying role.
with SaaS products business process solution offerings
to effectively negotiate in both challenging and collaborative sales engagements
player who will work within the company to continue improving organization processes
Years sales experience in technology-based company
/ advanced Excel skills, experience in Word, PowerPoint and CRM systems
to excel in a high-energy, quarterly-results driven sales culture
communication skills, both written and verbal, as well as excellent organizational skills
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