Customer Success Associate
2 weeks ago
**Customer Success Associate (CS - L1)
An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to handle complex queries effectively. Seeking guidance and mentoring from more experienced team members is a positive step in your professional development.
**Roles and Responsibilities**:
- Providing high-quality customer services and support through various channels, including calls, chats and forums focusing on the customer-centric approach and maintaining the Customer Happiness Rating (CHR)
- Develop a deep understanding of the product and its features.
- Understand customer needs and effectively communicate solutions. Also, communicate the Customer requirement to the Senior Specialist as per the severity level.
- Proactively engage with customers to ensure their success with the product.
- Collaborate with cross-functional teams to resolve customer issues promptly.
- Identify opportunities for upselling or cross-selling additional products and services.
- Stay informed about product updates and new features to effectively assist customers.
- Escalating the more complex tickets to their senior department such as Customer Support Specialist (CS - L2), Senior Specialist (CS - L3) etc. per the severity of the issue.
- Be readily available to assist customers via Zoom calls and Phone Calls to address their questions or concerns
- Should be able to create articles for the knowledge base articles or videos to promote self-help for our customers.
- Suggest selling strategies or pricing variation as per competitors
- Should be able to provide demos to our potential customers and existing customers.
- Should Learn the retention strategies of our existing customers from his senior team members.
- Monitor and track key performance indicators (KPIs) related to customer support, such as response time, resolution time, customer satisfaction, and ticket volumes.
- Contribute to the creation of customer support documentation and knowledge base articles.
- Participate in training programs to stay updated on product knowledge and support techniques.
Should come up with creative promotional ideas through which we can attract new customers.
-
**Requirements**:
- Freshers who are eager to learn new technologies and skills would be considered for this role.Excellent communication and problem-solving skills.Ability to work in a fast-paced, dynamic environment.- Eager to learn new technologies.
**Office Address - Pabbly E-3/49 3rd Floor 10 No. Market Arera Colony Bhopal (M.P.)**
**Mob.:
6264032800 / 7987390509**
**The top floor of Archies gallery**
Bachelor Degree in B.E/Btech/BCA/MCA/B.SC
-
Customer Success Officer
7 days ago
Madhya Pradesh, India RecruitCRM Full timeJoin our thriving team at Recruit CRM! As a headquartered SaaS company based in the US, Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across the globe, we are recognized as a leader in our industry. We boast a #1 ranking in...
-
Customer Service Associate
4 days ago
Bhopal, Madhya Pradesh, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Domain - E-Commerce Eligibility - Graduate/Undergraduate Experience - Freshers / Experienced both can apply Skills - Good written and verbal English communication Shifts - Rotational Weekly Offs - 2 Rotational (5 Days Working) **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹15,000.00 per...
-
Customer Service Associate
1 month ago
Bhopal, Madhya Pradesh, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Domain - E-Commerce Eligibility - Graduate/Undergraduate Experience - Freshers can apply Salary - 15000/- CTC Skills - Good written and verbal English communication Shifts - Rotational **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance -...
-
Customer Support Associate
1 month ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Full timeWe have multiple process over there in Technotask Business solution, Profile - Customer Support Associate, Salary - 10k to 25k inahand Location - Ayodhya Bypass ( Ganesh Galaxy ) Average/ Good/ Fluent English Communication Fresher and experienced both can apply **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,000.00 - ₹25,000.00 per...
-
Customer Service Associate
4 weeks ago
Bhopal, Madhya Pradesh, India Hire Lab Career Solutions Full timeDeignation - Customer Service associate Qualification - HSC / Graduate Experience - Freshers / Experience Both can apply Shifts Rotational Language Proficiancy - Marathi **Job Types**: Full-time, Permanent **Salary**: ₹11,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational...
-
Customer Success Executive
6 days ago
Jabalpur, Madhya Pradesh, India Next Education Full timeMinimum Required Experience : 0 years Intern **Skills**: - ErpDescription Dear JP, Please approve the hiring for the customer success executive for Jabalpur Location.
-
Customer Success Representative
6 days ago
Indore, Madhya Pradesh, India HAMMOQ Full time**Responsibilities**: Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve on boarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the...
-
Customer Service Associate for Bhopal
1 month ago
Bhopal, Madhya Pradesh, India WITBLOOM TRAINING & PLACEMENT Full time**Job Summary**: Join our team as a Customer Service Associate, an entry-level position perfect for freshers. You'll play a key role in delivering exceptional service, resolving inquiries, and ensuring positive customer experiences. **Responsibilities**: - **Customer Interaction**: - Resolve issues promptly and effectively. - **Problem Resolution**: -...
-
Customer Service Assistant
4 weeks ago
Bhopal, Madhya Pradesh, India WIT BLOOM TRAINING & PLACEMENT Full timeJob Title: Customer Service Associate Job Summary: Join our team as a Customer Service Associate, an entry-level position perfect for freshers. You'll play a key role in delivering exceptional service, resolving inquiries, and ensuring positive customer experiences. **Responsibilities**: Customer Interaction: Resolve issues promptly and...
-
Customer Service Associate
4 weeks ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. **Responsibilities**: Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language. Example: Determine and develop user requirements for systems in production, to ensure maximum...
-
Customer Support Associate
1 week ago
Ayodhya Nagar, Bhopal, Madhya Pradesh, India Technotask Business Solution Full timeWe are hiring for the customer support associate, salary: - 11k CTC Skills Required: - Average/Good/ Excellent Communication work from office Shift: - Day Rotational Shift Location: - Minall Mall 3rd Floor,Bhopal. **Job Types**: Full-time, Fresher Pay: ₹10,000.00 - ₹11,000.00 per month Schedule: - Day shift - Morning shift - Rotational...
-
Customer Support Associate
4 weeks ago
Ayodhya Nagar, Bhopal, Madhya Pradesh, India Technotask Business Solutions Full timeWe are hiring for the customer support associate, Salary: - 10k to 17k inhand Timing: - Rotational Shift Coms Skills: - Excellent/Good/Average Both fresher and experienced can apply Qualification: - 12th Pass Salary depends on your interview **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹17,000.00 per month Schedule: - Day...
-
Customer Support Associate
3 days ago
Ayodhya Nagar, Bhopal, Madhya Pradesh, India Technotask Business Solutions Full timeWe are hiring for the customer support associate, Salary: - 10 to 17k Inhand Coms Skill: - Average/Good/Excellent Shift Timing: - For Girls Its Day Rotational Shift For Boys Its 24/7 Rotational shift Location: - Ayodhya Bypass Ganesh Galaxy City Bhopal Company: - Technotask Business Solution Pay: ₹10,000.00 - ₹12,000.00 per...
-
Customer Service Associate
1 month ago
Mp Nagar, Bhopal, Madhya Pradesh, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Domain - E-Commerce Eligibility - Graduate/Undergraduate Experience - Freshers / Experienced both can apply Skills - Good written and verbal English communication Shifts - Rotational **Job Types**: Full-time, Permanent **Salary**: ₹14,000.00 - ₹15,000.00 per month **Benefits**: - Health insurance -...
-
Customer Support Associate
1 month ago
Indore, Madhya Pradesh, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timeDomestic voice process Process - Flipkart Post - CUSTOMER SUPPORT ASSOCIATE **Work from Office** Customer Support Representatives Attend the incoming calls of the customers and sort out their queries and complaints regarding the services **Job location - INDORE** Excellent International English Communication required Shift timing - Day...
-
Customer Support Associate
4 weeks ago
Indore, Madhya Pradesh, India Witbloom Consultants Full time**Designation: - Customer support associate ( International Voice Process)** **The job involves** 2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs 3. Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a...
-
Customer Support Associate
4 weeks ago
Indore, Madhya Pradesh, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full timePost - Customer support associate Work From Office Indore Job location - Indore Inbound Voice Punjabi process Excellent fluency in English communication 6 days working Rotational shift Immediate joiners are preferred **Job Types**: Full-time, Fresher Pay: ₹14,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident...
-
Customer Support Associate
1 month ago
Bhopal, Madhya Pradesh, India Magnum group Full time**Hiring Alert!** **We are hiring CSA for Govt. Process(VOICE PROCESS)** **CRITERIA: - Graduation is must** **Fluent in English speaking** **Salary : - BEST IN INDUSTRY** **Salary**: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: -...
-
Customer Service Associate
4 weeks ago
Indore, Madhya Pradesh, India Hire Lab Career Solutions Full timeDesignation - Customer Service Associate Process - International Voice Process Qualification - Graduates / Undergraduates with non-regular courses can apply Experience - Min. 1 Year Experience in BPO (On paper) Shifts - Rotational 6 Working days Skills - Excellent English Communication written and verbal **Job Types**: Full-time,...
-
Customer Support Associate
4 weeks ago
Bhopal, India Yashaswi Group Full timeUrgently hiring for one of the IT Product and service Industry - Job profile - Customer Support Associate Job Location-Bhopal Gender-Male Qualification-BCA/MCA Preferred Experience-minimum of 3 years experience in a customer support role preferably dealing with customers based in the US Salary-30k-40k per month Shifts-Nightshifts Preferred skills and...