Customer Relationship Officer
2 weeks ago
Identifying potential customers in the branch business zone and sourcing them
under the assigned product.
- Managing the relationship with customers to generate business leads to
achieve the business target numbers on monthly basis with good customer
quality
- Ensure timely repayment from the customers sourced..
- Maintaining cordial relationship with colleagues and peers with team spirit in
every action.
- Execution of task with complete integrity and transparency
**Functional**
**Responsibilities**
- Achieving the given target within time limits with the support of BM/CM/Ops
- Attending the leads, explaining about the products, procedure and benefits.
Addressing all queries of customers.
- Initial scrutiny of business of the customers, ability to repay the loan, character
and integrity of the customers.
- Collection of documents from customers, arranging meeting with higher officials,
inspection of the property being offered as collateral and facilitating valuation of
the property.Facilitating legal reports with empanelled advocates and customers.
- Co-ordination between customers and branch officials for sanction and
documentation.
- Ensuring creation of mortgage wherever applicable on a timely basis and with
proper verification and papers to be in order with respect to the legal opinion
given by the empanelled advocate.
- Monitoring the portfolio regularly in order to contain any delinquency symptoms
in the initial stage by meeting such clients with proactive measures.
- Sincere and dedicated effort to collect/ recover overdue amount from the
respective clients on regular basis
- Taking any additional responsibility as and when it is required with focus on
deliverables.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹21,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Health insurance
-
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