Email Support Executive

3 weeks ago


Bengaluru Karnataka, India AVI Consulting LLP Full time

We are hiring a Customer Support Executive to join our team at Info HR Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India, and is suitable for individuals with less than 1 year of experience.

**Qualifications and Skills**
- Excellent verbal and written communication skills in English and regional language Kannada
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Good organizational and time management skills
- Customer-oriented mindset and a passion for delivering exceptional service
- Basic computer skills and familiarity with CRM software

**Roles and Responsibilities**
- Assist customers with product or service-related inquiries and issues
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate and up-to-date customer records
- Ensure customer satisfaction by resolving problems in a timely and professional manner
- Collaborate with cross-functional teams to improve customer support processes
- Stay updated on product knowledge and company policies
- Manage and resolve customer complaints or conflicts.

**Salary**: ₹11,055.98 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 28/04/2024



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