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Email Support Executive
3 weeks ago
We are hiring a Customer Support Executive to join our team at Info HR Solutions. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Bangalore, Karnataka, India, and is suitable for individuals with less than 1 year of experience.
**Qualifications and Skills**
- Excellent verbal and written communication skills in English and regional language Kannada
- Strong problem-solving and decision-making abilities
- Ability to multitask and work under pressure
- Good organizational and time management skills
- Customer-oriented mindset and a passion for delivering exceptional service
- Basic computer skills and familiarity with CRM software
**Roles and Responsibilities**
- Assist customers with product or service-related inquiries and issues
- Identify and escalate priority issues to the appropriate team members
- Maintain accurate and up-to-date customer records
- Ensure customer satisfaction by resolving problems in a timely and professional manner
- Collaborate with cross-functional teams to improve customer support processes
- Stay updated on product knowledge and company policies
- Manage and resolve customer complaints or conflicts.
**Salary**: ₹11,055.98 - ₹20,000.00 per month
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 28/04/2024
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