Client Relationship Officer – Email Support

4 months ago


Bengaluru, India Life At ECPL Full time
Designation: Client Relationship Officer - Email Support Project: International - Nonvoice Job Location: Bangalore Gender: Female Male Working days: 5 Days Work Timing: Flexible for shifts (24/7) Weekly off: 2 Days (Rotational) Education Requirements: 10th Pass/Plus 2/Graduate Employement Type: Full Time Salary Range: 2-2.5LPA Experience: 6 months to 1 year of experience Skills Set: Ability to work under pressure Good Tying Skills (Min Speed 30 WPM) Good Verbal & Written English Communication Skills PC Skills Requirement: Email support Interview Type: HR Round & Operations Round Language: English

Job Summary

Maintaining a positive, empathetic and professional attitude towards customers at all times Responding promptly to customer queries Communicating with customers through Emails Providing accurate, valid and complete information by using the right methods/tools. Handling customer complaints provide appropriate solutions and alternatives within the time limits Following up to ensure resolution Achieving Daily Target without compromising on quality Acknowledging and resolving customer complaints within stipulated timelines Maintaining required documents, reports and trackers

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