
Guest Relation Executive
4 weeks ago
In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
Your goal will be to ensure our customer enjoy themselves and plan to come back to our facilities.
**Responsibilities**
Welcome to customer at GRE Counter
Attend to special guests (e.g. VIPs) and answer their inquiries
Ask him/ her how they come to know about our company
Brief him/ her about our company details
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Record information in the logbook daily
Ensure compliance with health and quality standards
**Requirements and skills**
Proven experience as a Guest Relations Executive
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Computer literacy
A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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