Urgent: Front Desk Executive

Front Desk Executive Location Shalom Backpackers Hostel Department Front Desk Operations Role Overview As a Front Desk Executive at Shalom Backpackers Hostel you will be the face of our community-driven brand ensuring smooth hostel operations and delivering exceptional guest experiences This multifaceted role combines hospitality management sales quality assurance guest relations and accounts management creating a dynamic and rewarding environment Key Responsibilities Clause A Front Desk Management Guest Operations Handle check-in and check-out formalities seamlessly ensuring an excellent first and last impression Provide a comprehensive briefing on hostel structure amenities and community activities Hostel Operations Oversee hostel management including repairs and maintenance R M staffing and subscription services Proficiently manage front desk software and guest-related bookkeeping Policy Communication Understand and adhere to company policies while ensuring clear communication across teams and guests Clause B Sales Generation Sales Channels Gain expertise in various sales channels to maximize bookings and ancillary revenue Street Smartness Use creative and practical approaches to identify opportunities and drive sales growth Clause C Quality Management Quality Assurance Maintain the highest quality standards across seven parameters cleanliness staff comfort value for money facilities amenities and location Staff Oversight Regularly monitor the performance of housekeeping and other staff to ensure operational excellence Clause D Guest Relations Community Building Foster a Be a Friend attitude embodying the Shalom Backpackers community culture Feedback Reviews Actively engage with guests to gather feedback address concerns and exceed expectations Street Smartness Use resourcefulness to ensure customer satisfaction even in challenging situations Clause E Accounts Management Bookkeeping Maintain accurate financial records through EZEE and Day Book software Financial Reporting Prepare timely financial reports for management Cash Handling Manage cash transactions and ensure the smooth functioning of payment portals Skills Qualifications Bachelor s degree in Hospitality Management Business Administration or a related field preferred Proficiency in front desk management software e g EZEE Strong interpersonal and communication skills Ability to multitask and work under pressure in a fast-paced environment A guest-centric attitude with a passion for creating memorable experiences Attention to detail and organizational skills Street-smart and solution-oriented personality Why Join Shalom Backpackers Be a part of India s most vibrant backpacker community Opportunity to grow in a dynamic people-focused environment Enjoy the perks of a traveler-friendly workplace with modern amenities Apply now and be a part of the Shalom Backpackers family Job Types Full-time Permanent Fresher Pay 11 059 39 - 15 000 00 per month Benefits Food provided Schedule Day shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay Performance bonus Education Diploma Preferred Experience total work 1 year Preferred Language English Preferred Hindi Preferred Work Location In person