Front Desk Executive

3 days ago

Rishikesh, India Shalom Backpackers Hostel Pvt Ltd Full time

**Job Description: Front Desk Executive**
**Location**: Shalom Backpackers Hostel
**Department**: Front Desk Operations

**Role Overview**:
As a Front Desk Executive at Shalom Backpackers Hostel, you will be the face of our community-driven brand, ensuring smooth hostel operations and delivering exceptional guest experiences. This multifaceted role combines hospitality management, sales, quality assurance, guest relations, and accounts management, creating a dynamic and rewarding environment.

**Key Responsibilities:Clause A: Front Desk Management**
- **Guest Operations**:

- Handle check-in and check-out formalities seamlessly, ensuring an excellent first and last impression.
- Provide a comprehensive briefing on hostel structure, amenities, and community activities.
- **Hostel Operations**:

- Oversee hostel management, including repairs and maintenance (R&M), staffing, and subscription services.
- Proficiently manage front desk software and guest-related bookkeeping.
- **Policy & Communication**:

- Understand and adhere to company policies while ensuring clear communication across teams and guests.

**Clause B: Sales Generation**
- **Sales Channels**:

- Gain expertise in various sales channels to maximize bookings and ancillary revenue.
- **Street Smartness**:

- Use creative and practical approaches to identify opportunities and drive sales growth.

**Clause C: Quality Management**
- **Quality Assurance**:

- Maintain the highest quality standards across seven parameters: cleanliness, staff, comfort, value for money, facilities, amenities, and location.
- **Staff Oversight**:

- Regularly monitor the performance of housekeeping and other staff to ensure operational excellence.

**Clause D: Guest Relations**
- **Community Building**:

- Foster a ‘Be a Friend’ attitude, embodying the Shalom Backpackers community culture.
- **Feedback & Reviews**:

- Actively engage with guests to gather feedback, address concerns, and exceed expectations.
- **Street Smartness**:

- Use resourcefulness to ensure customer satisfaction, even in challenging situations.

**Clause E: Accounts Management**
- **Bookkeeping**:

- Maintain accurate financial records through EZEE and Day Book software.
- **Financial Reporting**:

- Prepare timely financial reports for management.
- **Cash Handling**:

- Manage cash transactions and ensure the smooth functioning of payment portals.

**Skills & Qualifications**:

- Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proficiency in front desk management software (e.g., EZEE).
- Strong interpersonal and communication skills.
- Ability to multitask and work under pressure in a fast-paced environment.
- A guest-centric attitude with a passion for creating memorable experiences.
- Attention to detail and organizational skills.
- Street-smart and solution-oriented personality.

**Why Join Shalom Backpackers?**
- Be a part of India’s most vibrant backpacker community.
- Opportunity to grow in a dynamic, people-focused environment.
- Enjoy the perks of a traveler-friendly workplace with modern amenities.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,059.39 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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