Customer Support- International Voice

5 months ago


Pune Maharashtra, India SKYLARK HR SOLUTIONS Full time

**Hiring for a Top MNC **

**Process Executive**
- **Roles-**_
- Resolving customer queries over call
- Meeting all KPI targets including Quality, NPS and Schedule Adherence
- Handling escalations and complex queries.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Queries pertaining to the Credit Cards
- Identify and assess customers’ needs to achieve satisfaction

**Salary**: Up to ₹400,000.00 per year

Schedule:

- Night shift

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person


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