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Customer Support- International Voice
1 week ago
**Hiring for a Top MNC **
**Process Executive**
- **Roles-**_
- Resolving customer queries over call
- Meeting all KPI targets including Quality, NPS and Schedule Adherence
- Handling escalations and complex queries.
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Queries pertaining to the Credit Cards
- Identify and assess customers’ needs to achieve satisfaction
**Salary**: Up to ₹400,000.00 per year
Schedule:
- Night shift
**Education**:
- Bachelor's (required)
**Experience**:
- International voice process: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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