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Customer Service International Voice

1 month ago

Pune Maharashtra, India eJAmerica Full time

**Key Responsibilities**:

- Provide timely and accurate information to resolve customer inquiries.
- Handle billing, technical, and general customer support queries.
- Maintain a high level of customer satisfaction by providing professional and efficient service.
- Update customer information and interactions in the CRM system.
- Collaborate with internal teams to resolve complex issues.

**Mandatory Requirements**:

- 12+ months of experience in international voice process.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving skills and attention to detail.

**Additional Perks**:

- Cab facility
- Performance incentives
- Rotational shifts

Pay: ₹450,000.00 - ₹550,000.00 per year

Schedule:

- Rotational shift

Application Question(s):

- How many days of notice period do you have?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person