Banquets Executive
3 weeks ago
**Purpose**:
Assists in managing the day to day operations of the banquet department and in successfully hosting events for clients.
**CONSTITUENTS**
- Guests
- Employees
- Management Team
- Hotel Owners
**INDICATORS OF SUCCESS**
- Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
- Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)
- Achievement of employee engagement survey and retention goals for department
**AREAS OF RESPONSIBILITY**
Organizes functions and events for hotel clients
- Assists guest in organizing functions within hotel ability
- Consistently uses banquet processes and follows brand standards
- Schedules staff to provide coverage for banquet events
- Communicates with event hosts/clients throughout event
Directs banquet setup and scheduling
- Leads Banquet Event Order (BEO) meetings as needed
- Reviews BEO’s for errors and makes corrections
- Anticipates banquet scheduling and supply needs based on BEO’s and forecasting
- Communicates regularly with the Banquet Manager, Sales, Catering, and Kitchen to coordinate events
- Inspects Banquet Rooms to ensure setup meets client expectations
Assists in scheduling, training, and performance of banquet employees
- Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Schedules employees to meet banquet labor expense projections and staff events
Tracks banquet supplies and makes orders
- Reviews contracts with banquet vendors and Banquet Manager
- Orders linens, food products, equipment, and other banquet supplies to meet department needs
- Assists in quarterly inventories
Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Provides Yes I Can genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
- Attends work on time and as scheduled.
- Follows hotel grooming and hygiene standards.
- Minimise safety hazards by following all safety rules and procedures.
- Keeps Manager promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of the Hotel to the public
**REQUIREMENTS**
- Requires two or more years food and beverage/hospitality management experience
- Banquet or event experience required
- Able to work a flexible schedule, including weekends and holidays
- Able to utilize payroll systems, good knowledge of spreadsheet and word processing programs
INDFOH
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