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Customer Service Officer

3 months ago

Mumbai, India Reliance Brands Limited Full time

Excellent communication skills
- Exemplary in Cross Functional and stake holder management conversations.
- Good knowledge with Furniture Business (added advantage) very important attribute that every customer service personnel should have. This will enable him/her to give the customers detailed and accurate information about the product/service. This attribute is of great importance due to the fact that the specialist is the firm’s first port of call in attending to customers
- Ability to manage time limits. He/she should have the ability to beat deadlines or work within time constraints
- He/she should be very attentive when dealing with each customer; and also be able to sort for useful details in every inquiry/complaint that is being made by the customer, to enable effective problem solving and ultimately, customer satisfaction
- Good persuasion skill is another very important requirement that a customer service specialist must have.
- Professionalism is an integral skill that a good customer service officer must have. He/she must be able to carry out his/her responsibilities with no room for unwarranted sentiments
- He/she must have a proactive approach when it comes to problem solving, in a bid not to be caught unaware at any point in time, and also be able and willing to apologize and correct a mistake when one is made(not hiding behind excuses)
- Willingness to learn while on the job is an encompassing and crucial skill that a specialist of customer service must possess for easy cohesion and understanding
- 1-3 years working experience in a customer service role
- Knowledge of basic computer skills. (Excel & Word)
- Basic phone and social media etiquettes.

Job Location
- Cuffe Parade
Work from Office

**Salary**: ₹30,000.00 - ₹34,060.92 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)
- total work (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**
+91 9137593561
- Health insurance