Front Office Associate

6 months ago

Thane, India Hotel Fortune Park Lake City, Thane Full time

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Ensure rates match market codes, document exceptions.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Coordinate with Housekeeping to track room status and guest concerns.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
- Stand, sit, or walk for an extended period of time.
- Well Versed with IDS software.

**Job Types**: Full-time, Permanent, Volunteer

Pay: ₹11,500.00 - ₹14,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Front Office: 1 year (preferred)

**Language**:

- English (preferred)
- English ,Hindi (preferred)

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