Online Chat Representative

3 weeks ago


Bengaluru, India TROVE Full time

**Job Title: Online Customer Support Representative**

**Location: Bangalore, Jayanagar**

**Company Overview**: At **TROVE** (M. Golecha Ceramics), we're not just about selling tiles; we're dedicated to delivering transformative concepts. We believe in inspiring spaces through innovation.

**Role Overview**: Join us as an Online Customer Support Representative. Your mission will be to engage with our clients virtually, understand their needs, and guide them toward innovative concepts that bring their spaces to life.

**Responsibilities**:

- Respond promptly and professionally to customer queries and calls, providing accurate information about product specifications, availability, pricing, and any other relevant details.
- Utilize excellent written communication skills to engage with customers and convey the unique features and benefits of our tile products.
- Assess customer needs and preferences to recommend suitable products and services, guiding them through the decision-making process.
- Collaborate closely with the sales and showroom teams to ensure seamless handover of leads and maintain a high level of customer satisfaction.
- Keep detailed records of interactions and transactions, maintaining a database of potential leads and customer information.
- Stay updated with product knowledge, industry trends, and competitor offerings to better assist customers and contribute to the improvement of our services.

**Requirements**:

- Proven work experience in customer support or a similar role
- Excellent written communication skills with a keen eye for detail.
- Proficiency in using online communication tools and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong interpersonal skills with a customer-centric approach.
- Knowledge of tile products or a willingness to learn about them.
- A proactive attitude and a commitment to delivering exceptional customer service.

**Salary**: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Kannada (required)
- Hindi (required)



  • Bengaluru, India Livserv Technologies Full time

    Handle online chats. Should be able to answer all the visitors queries. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Evening shift - Fixed shift - Morning shift - Night shift - Weekend availability Supplemental pay...


  • Bengaluru, India Gama Advisory Services LLP Full time

    We are searching for a polite professionalCustomer Service Representative for a MNC to represent our clientsby providing remarkable service to their customers via phone/chat.They would handle inbound/outbound o calls or chats and should seekto create a positive experience for each contact. They will listento customers to understand the reason for their call...


  • Bengaluru, Karnataka, India D2V Software Solutions Private Limited Full time

    **Job Title/Position**: Customer Service Representative / Sr. Customer Service Representative **Roles and Responsibilities**: - Handling Inbound Calls and Resolving customer complaints by investigating problems via phone, E-mail, Online chat and Social media. - Processing Orders and Assisting with Order Management. - Handling Complaints and Escalated...

  • Chat Support Executive

    2 months ago


    HSR Layout, Bengaluru, Karnataka, India Valueleaf Services Full time

    **Languages - English & Hindi** **Job Overview**:As a Chat Support Executive, you will be responsible for delivering outstanding customer service through online chat channels. Your primary goal will be to assist customers with product inquiries, troubleshooting, and general support. The role requires excellent communication skills, a customer-centric...


  • Bengaluru, India FloBiz Full time

    Customer Support Associate (L1) - Chat Process Job brief - We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services - The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be...


  • Bengaluru, India FloBiz Full time

    Customer Success Chat Specialist (L1): Job brief - We are looking for a Customer Success Chat Specialist to assist our customers with technical problems when using our products and services - The responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in...

  • Online Teacher Remote

    4 weeks ago


    Bengaluru, India M Fine Technical Full time

    Creating a curriculum based on the best knowledge in the field - Teaching the material with online video lessons - Leading online discussions of the course material via forums and web chat - Responding to student comments and questions posted online - Evaluating student papers, projects, tests and other assessments - Maintaining records on student...


  • Bengaluru, India PTW Full time

    PTW is looking for an enthusiastic resource with good knowledge on PC/Console and Mobile gaming who will be troubleshooting the queries of customers.We would glad to have resources who played good numbers of games and can join us immediately.As a technical support representative, you will be responsible to solve customer queries with the help of chat and...


  • Bengaluru, India GoTo Full time

    Description Where you will work: Bangalore. Sales at GoTo When you join our sales team, you’re joining the new world. You’re enlightening people from the C-Suite down and showing them the key to technologies that will free them up, not weigh them down. We’re continuously working to improve sales and marketing savvy and provide ongoing...


  • Bengaluru, India PTW Full time

    PTW is looking for an enthusiastic resource with good knowledge on PC/Console and Mobile gaming who will be troubleshooting the queries of customers.We would glad to have resources who played good numbers of games and can join us immediately.As a technical support representative, you will be responsible to solve customer queries with the help of chat and...


  • Bengaluru, India 8208 Tooling - Coromant, Dormer, HM Full time

    Job Title Customer Support Representative No. of Vacancies: 1 Job ID : R0067738 Location : Bangalore Full time /Part Time : Full time Regular /Temporary : Regular First interface to provide world class first line customer support and routing customer technical, commercial, services and general support enquiries and needs that are outside...


  • Bengaluru, India MyGlit Full time

    **Role**:NON-BPO **Timings**:Night Shift **Industry**:BPO / ITES **Functional Area**:NON-BPO Key Skills: Non BPO - We're looking for a qualified Doctors who are able to consult patients remotely, Currently hiring doctors for online consultation. The doctor only needs a mobile phone and laptop and an internet connection to consult. Interact with the...


  • Bengaluru, India eDominer Technologies Full time

    **Job Overview**: We are looking for an experienced, talented and outgoing Inside Sales Representative to join our dynamic team. You should have an outstanding knowledge of sales process, presentation and lead generation process. As an Inside Sales Representative, you will be responsible for cold calling, taking incoming calls and managing a database of...


  • Bengaluru, India eDominer Technologies Full time

    JobOverviewWe are looking for an experiencedtalented and outgoing Inside Sales Representative to join ourdynamic team. You should have an outstanding knowledge of salesprocess presentation and lead generation process. As an InsideSales Representative you will be responsible for cold callingtaking incoming calls and managing a database of clients. You...


  • Bengaluru, Karnataka, India timesjobs Full time

    Hiring For Chat Process in Tech and Customer Support Description:Deliver efficient, effective, professional and courteous service to intermediaries and customers Address all customer and agent requests and queries within established timeframes and service levels Be proactive towards service level timelines and quality metrics as defined in the delivery model...


  • Bengaluru, Karnataka, India timesjobs Full time

    Hiring For Chat Process in Tech and Customer Support Deliver efficient, effective, professional and courteous service to intermediaries and customers Address all customer and agent requests and queries within established timeframes and service levels Be proactive towards service level timelines and quality metrics as defined in the delivery model Analyzing...


  • Bengaluru, India ExcelR Solutions Full time

    Chat services are provided via webchat and include inbound and/or outbound. Responsibilities: - Communicate with our visitors/ customers via web chat & also inbound calls to help find the details they are enquiring about and resolve the issues being faced. - Thoroughly and efficiently gather customer information, - Access the company's internal system and...


  • Bengaluru, Karnataka, India leoxsys Networks Private Limited Full time

    **Job Summary** We are looking for a competitive and trustworthy **Sales Executive** *to help us build up our business activities. Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to...

  • Representative

    1 week ago


    Bengaluru, India SMC Squared India Full time

    Position Overview: The Sr Quote Representative is responsible for customer quote activities through multiple channels and customer internal formats (e.g. excel, PDF). This position will prepare quote packages for customer, including package types, price guidance and other customer specifications. The Sr Quote Representative will be responsible for answering...


  • Bengaluru, India Target Corporation Full time

    Are you excited to join an iconic brand, a Fortune 50 company and one of America's leading retailers? **Target Corporation !!!** Please find the job details below, As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. **Sharing below a short description of the role.** As a...