Customer Service- Sea Export
5 months ago
**Customer Service
- Sr Executive/ Asst Manager/ Manager
- Sea Export**
- **Plan & monitor the shipments at every stage.**:
- **Booking with carriers/ liners**:
- **Discuss with the Pricing/sales team & take control of shipment from the planning stage.**:
- **Developing knowledge about job requirements/procedures.**:
- **Plan the Operations / Documentation / Carrier requirements.**:
- **Transshipment follow-up of connections - updates to be done prior to connections.**:
- **Follow-up & adhere to SQI standards.**:
- **Serve as first point of contact in all communications concerning customer / job.**:
- **Follow-up customer dues & ensure we deal with only approved customers for Credit.**:
- **Update all reports - SQI, DSR, Weekly, Transshipment reports promptly.**:
- **Handled Export Shipments mostly.**:
- **Freight Forwarding/ Shipping line/CHA experience is add an advantage.**:
- **CS Team Performance review.**
**Requirements**:
- Graduate with 2-10 years of experience in freight forwarding with sea freight exposure
- Possess excellent communication and interpersonal skills.
- Well-versed with Incoterms like -FOB/ Ex-works.
- Proficient in MS Office & ability to work independently.
**Can handled Team of Customer service for Export shipments**
**Job Location
- CBD- Belapur, Navi Mumbai**
Pay: Up to ₹800,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Sea export: 2 years (required)
Work Location: In person
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