Customer Service
6 months ago
**Customer Service
- Sr Executive/ Asst Manager/ Manager
- Sea Export**
- **Plan & monitor the shipment(s) at every stage.**:
- **Booking with carriers/ liners**:
- **Discuss with Pricing/sales team & take control of shipment from the planning stage.**:
- **Developing knowledge about job requirements / procedures.**:
- **Plan the Operations / Documentation / Carrier requirements.**:
- **Transshipment follow-up of connections - updates to be done prior to connections.**:
- **Follow-up & adhere to SQI standards.**:
- **Serve as first point of contact in all communications concerning customer / job.**:
- **Follow-up customer dues & ensure we deal with only approved customers for Credit.**:
- **Update all reports - SQI, DSR, Weekly, Transshipment reports promptly.**:
- **Handled Export Shipments mostly.**:
- **Freight Forwarding/ Shipping line/CHA experience is add an advantage.**
**Requirements**:
Ø Graduate with 2-7 years of experience in freight forwarding with sea freight exposure
Ø Possess excellent communication and interpersonal skills.
Ø Well-versed with Incoterms like -FOB/ Ex-works.
Ø Proficient in MS Office & ability to work independently.
Ø **Team handling experience will be adding an advantage.**
**Job Location**:
- CBD- Belapur, Navi Mumbai**
**Salary**: Up to ₹900,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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