IT Helpdesk Executive
5 months ago
Responsibilities
**Troubleshooting on Desktops**
**. ** Troubleshooting on Microsoft office 365, firewall and mail servers
- **Monitoring backups. ** Troubleshooting networks, virtualization, and windows servers.
Capabilities
**Skills**:
**Technology Graduate OR Bachelor of Science in IT**
**. ** Must have a prior minimum 1 year of experience in customer service or technical support role
- **Effective interpersonal skills and relationship-building skills. ** Strong written and oral communication skills (Must have).
**Strong analytical and problem-solving abilities, with keen attention to detail. ** Must be a team player but should also understand the importance of individual contributions.
**Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment. ** Must be flexible to work any shift in a 24/7 operation including night shifts.
**. Behavioral Skills**
Longevity and commitment in previous work **Team player. ** Ability to meet target under pressure and time bound deadlines.
Shift:
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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